About the Role

Reporting directly to our Senior Manager, Provider Network Strategy, the Licensing Senior Associate will support all licensing operations at Nourish, including assisting with day-to-day tasks, maintaining and optimizing workflows, developing net-new processes as we expand into new states and provider types, and helping to ensure the licensing process runs smoothly.

This role is critical for many of Nourish’s core operations; you’ll get the chance to work cross-functionally with our RCM, Payer Ops, Clinical Ops, and Customer Experience teams. The work you do will positively impact all stakeholders at Nourish—our patients (ensuring they get the life-changing care they need), our dietitians (providing a seamless licensing experience), and more.

Key Responsibilities:

• Own the end-to-end cycle of licensing applications for new and existing providers across the U.S., ensuring all requirements are met for licenses to be approved.
• Support efforts to streamline existing licensing processes by providing suggestions for automation or new tools, optimizing individual steps, and ensuring smooth workflows.
• Develop SOPs (detailed guides) for new state or provider licensing, and own the implementation across the team.
• Assist in managing/uptraining our contract licensing team.
• Help track licensing metrics and report on progress, roadblocks, and other updates; provide suggestions on how to make our reporting more robust & actionable.
• Provide direct support to our Registered Dietitians, Medical Doctors, Nurse Practitioners and therapists and own/manage all licensing communications to these providers.
• Communicate effectively with cross-functional teams to share updates, reprioritize work, and gather input as needed.

We’d love to hear from you if: 

• You have 3+ years of experience in provider licensing, provider operations, healthcare operations, or a closely related field.
• You are familiar with licensing processes and state licensing requirements for RDs or MDs, NPs, therapists.
• You are an effective communicator and enjoy collaborating with people across different roles and teams.
• You are meticulously organized and detail-oriented.
• You thrive in ambiguity. Changes to processes and workflows don’t stress you out—you see them as opportunities to learn and grow.
• You enjoy building processes from the ground up
• You are tech-savvy and open to learning and using new technologies.
• You are flexible and adaptable when facing new challenges and circumstances.
• You’re passionate about Nourish’s mission. You’re interested in nutrition and are eager to contribute to solving America’s healthcare crisis.

More Information