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Join Cleveland Clinic South Pointe Hospital and experience healthcare at its best. This facility is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will provide stellar patient care, work with state-of-the-art technology and build a rewarding career with one of the most respected healthcare organizations in the world.

As Lead Phlebotomy Technician, you will ensure the Inpatient Phlebotomy, Outpatient Lab and the Specimen Processing area maintain a continuous workflow. In this role, you will complete associated duties, such as drawing blood, transporting specimens and interpreting physician orders. Despite serving in a leadership role, you will still serve as a team member, showing exceptional customer service to facilitate a positive patient experience. All the while, you will continue developing your clinical skills within an exciting, inviting and supportive healthcare environment.  

A caregiver in this position works days from 4:00 a.m. – 12:30 p.m. + on-call requirements with every other weekend and holiday requirements.

A caregiver who excels in this role will:   

• Handle internal and external customer service issues/concerns and initiate any necessary follow-up. 

• Communicate to the staff all procedural changes and/or problems pertinent to the delivery of healthcare. 

• In the absence of Supervisor or Team Leader, serve as the point person for problem resolution in a timely manner. 

• Collect blood samples from all patients using venipuncture or capillary puncture techniques. 

• Interpret physician orders for sample collection. 

• Instruct patients in the proper technique for collecting various specimens. 

• Process specimens and enter results for tests referred to reference laboratories. 

• Deliver all samples collected to the Laboratory Accession Area for processing. 

• Ensure safety and attend to any patient who faints or becomes ill. 

• Coordinate orientation and training schedules. 

• Assist Supervisor/Team Leader to ensure section is in compliance with accrediting and regulatory agency standards and safety guidelines. 

• Assist in the training of Phlebotomy students and the orientation of new employees. 

• Participate in and/or conduct in-services and continuing education programs. 

• Attend workshops, seminars and lectures to keep current on new procedures and equipment. 

• Maintain inventory system for Laboratory stock and Outpatient Drawing Areas. 

Minimum qualifications for the ideal future caregiver include:   

• High School Diploma or GED 

• Two years of experience in a clinical laboratory 

• Proficiency in infant and pediatric phlebotomy 

• Demonstrated leadership and training experience 

Preferred qualifications for the ideal future caregiver include:   

• Associate’s Degree 

• Phlebotomy Certification 

• Hospital experience 

Physical Requirements:

• Light lifting and carrying, under 15 lbs.
• Use of fingers and both hands required.
• Walking, standing and bending.
• Ability for rapid mental and muscular coordination simultaneously.
• Ability to differentiate color, hue, saturation and tones.
• Must have depth perception.
• Ability to communicate and exchange accurate information.  In some positions, this includes receiving and recording information from patients at their bedside. 

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.