BASELINE INFORMATION

JOB TITLE: Key Accounts Administrator

JOB TYPE: Permanent

LOCATION: Brackley, Northamptonshire

TYPE: Office Based

SALARY: £26,500

HOURS: 40 hours per week

REPORTING TO: Key Accounts Manager

Brand Info:

Countrywide Grounds Maintenance is an established national landscape maintenance service provider, consisting of a network of 46 franchise businesses throughout the UK, supplying grounds maintenance and associated services to a wide client base.

PURPOSE OF THE ROLE

This role acts as the central point of contact for Regional Managers, Customers, and Franchisees, delivering high-quality administrative and customer support. You will also provide day-to-day assistance to the Key Accounts Manager to ensure smooth and efficient service delivery.

KEY RESPONSIBILITIES

• Create, organise and maintain job records.
• Handle inbound and outbound calls.
• Manage customer and franchisee correspondence.
• Resolve customer complaints.
• Oversee contract renewals.
• Manage quotation requests and purchase orders.
• Schedule and process invoices.
• Process and upload orders.
• Communicate with customers via phone and email regarding quotations, work orders, service updates and general queries.
• Liaise with accounts, tenders teams, and business development managers.
• Conduct credit control for key accounts.
• Manage customer portals.
• Carry out any other reasonable duties.
• Any other reasonable duty that falls within your capabilities.

This role profile provides an indication of the role’s key accountabilities and is not intended to cover the whole scope of the role.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

• Customer service experience - essential
• Administration experience - essential
• IT Literate (Microsoft Office)
• Experience with CRM systems - desirable
• Credit Control experience - desirable

SKILLS / KNOWLEDGE:

• Strong customer focus with a professional, friendly telephone manner
• Excellent attention to detail
• Able to work independently and collaboratively
• Strong written and verbal communication skills
• Solid administrative and organisation skills

BEHAVIOURS

• Positive, proactive, adaptable
• Flexible approach to work
• Self-motivated and well-organised

Neighborly (yes, without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world-leading company in home services. Landing in the UK in 2010 as Neighbourly with a focus on acquiring and developing premium franchise brands within the home service industry. In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives. Gaining a strong reputation for investment and franchisee development, consistently growing year-on-year.