What is this role about?

As a Junior IT Specialist, you’ll play a key role in ensuring first-line IT support via Jira Service Desk and Slack, as well as in person. You will onboard and off board employees (accounts, hardware, access),  troubleshoot hardware, software, and network issues, and manage IT asset inventory and hardware lifecycle.

A working knowledge of computers and IT is required, as you’ll work across Windows, macOS, Microsoft 365 suite, Atlassian Jira and Confluence, federated identity management systems (Entra ID), Mobile Device Management systems and so on. Collaboration is crucial as this role requires you to work closely with Engineering, People, and Security teams on cross-team initiatives.

This position requires a combination of IT skills and ability to work with cross-functional teams on a daily basis:

• Ensure the IT warehouse and tech stock are cleaned out and restructured
• Prepare and run registration, installation and maintenance of laptops and office IT systems
• Adapt and function in an AI-first environment with modern technology and a varied body of work 
• Monitor and ensure that the hardware inventory is up to date and verified
• Maintain accurate documentation of IT solutions and documented knowledge base

This role is in Tallinn, and Estonian language proficiency is highly desirable.

What would ensure success in this role?

Success in this role is determined by IT expertise, process optimisation, and asset management. The ideal candidate will have:

• Proven experience working with Jira and other SaaS (Software as a Service) products
• Strong skills in IT 
• Ability to adapt to changing priorities and system requirements
• Experience with multiple operating systems and computers
• Ability to collaborate and coordinate efficiently 

What can you expect at Bondora? 

• Contribute to Bondora’s ambitious goal of reaching €1bn in revenue. Your skills and efforts will directly impact our growth trajectory and shape the future of our company

• Our employees deserve the best. We recognize our people with a competitive salary and a generous benefits package (5 weeks of vacation, private healthcare compensation, hobby grant, mental healthcare support, share options and much more!)

• We provide an environment that encourages your personal and professional growth. As we constantly evolve and innovate, you’ll have endless opportunities (and budget) to expand your skills and skyrocket your career

The next steps:

If you have the guts, ideas, and a team vision, apply now! 

Our hiring process: 

• Meet Ariba Zaidi, our Recruiter: Your first interview with Ariba will give you the chance to share your experiences and aspirations
• Meet with Urmo Laaneots, our Hiring Manager: You can explore more about the role and ask questions about how you can make an impact
• Put your skills to the test: Tackle a live case; a task related to IT skills - allowing you to show us how you think and act in real-time 
• Complete our assessments: Our personality and logic assessments will help us understand your strengths
• Final Interview - Martin Sulg: Engage with our VP of Engineering to cover remaining topics 
• Bar-raiser Interview  - Tarmo Protsin: An independent evaluation step and the last one with our Chief Architect 
• The celebration begins: If the stars align, receive an offer to join the Bondora team!