Job Description | Client Operations Junior Executive

Department: Global Client Operations

Location: Manchester

Role: Client Operations Junior Executive (12 month FTC)

The Role

The purpose of this role is to provide operational and administrative support to the Global Insurance Programme, working across practice areas, regions, and insurance lines to support the delivery of client services.

The role holder will assist with a range of operational activities, including client reporting, data management, service monitoring, and administrative processes that support client accounts within the Key and Growth Account programmes.

Working closely with Client Operations Managers, fee earners, Partners, and other Business Services teams, the post holder will contribute to the delivery of a consistent, high-quality service, helping to ensure that client requirements are met and operational processes are completed accurately and efficiently.

Key Responsibilities

Operational Support & Reporting

·         Support the delivery of operational services across the Global Insurance Programme, ensuring activities are completed accurately and within agreed timescales.

·         Assist with the preparation, validation, and submission of client and internal reporting across multiple client accounts.

·         Support the management and maintenance of client data, ensuring information is accurate, complete, and aligned to reporting requirements.

·         Liaise with fee earners and other stakeholders to resolve data queries and support the completion of required information.

·         Assist in identifying data quality issues and opportunities for process improvement.

Client Service & Contractual Support

·         Support the delivery of client contractual requirements, including SLA and KPI monitoring, reporting, and associated administrative processes.

·         Assist in monitoring compliance with client service requirements and escalating issues where appropriate.

·         Support operational processes associated with billing and e-billing, working closely with Finance and other stakeholders.

·         Maintain and organise client contractual documentation and records in accordance with agreed processes and best practice.

Performance, Governance & Continuous Improvement

·         Assist with the preparation of management information, performance reports, and materials for client governance meetings.

·         Support investigations into client service performance, including the review of operational data and quality assurance findings.

·         Attend internal client meetings, documenting actions and supporting their timely completion.

·         Contribute to the delivery of continuous improvement initiatives across the Client Operations function.

·         Assist with the development and maintenance of training and process documentation to support consistent ways of working.

Stakeholder Engagement

·         Build positive working relationships with colleagues across Client Operations, fee earning teams, Finance, and other Business Services functions.

·         Support effective communication with stakeholders through meeting coordination, updates, and action tracking.

·         Respond to queries in a professional and timely manner, ensuring stakeholders are kept informed of progress and outcomes.

Experience and Skills Required

·         Experience of client data and its relevance to the insurance litigation process

·         Demonstrates attention to detail with a high level of accuracy.

·         Excellent knowledge of insurance litigation processes

·         Experience within an insurance claims litigation environment

·         Knowledge and understanding of working with audit, SLA and KPI analysis

·         Excellent knowledge of MS Office, particularly excel

·         Proven experience of collaborative working and an ability to forge relationships with key individuals across all of the different practice areas.

·         Strong organisational skills and the ability to handle multiple priorities within tight timescales.

·         Able to work to very tight deadlines under pressure and to assimilate information quickly.

·         Excellent verbal and written communication skills.

·         Confident and proactive possessing the competence to deliver procedures and conduct reporting autonomously.

The Firm 

Clyde & Co is a leading global law firm, helping organisations successfully navigate risk and maximise opportunity in the sectors that underpin global trade and commercial activity and enable global prosperity, namely: insurance, aviation, marine, construction, energy, trade and natural resources. Globally integrated, we offer a comprehensive range of contentious and non-contentious legal services and commercially-minded legal advice to businesses operating across the world. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves and provides an environment in which everyone can realise their potential, using its legal and professional skills to support its communities through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment including through a commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets. The firm has 490 partners, 2400 lawyers, 3200 legal professionals and 5500 people overall in nearly 70 offices and associated offices worldwide. 

Our Values 

Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for our clients and our firm. We: 

·                     Work as one We are a globally connected team of talented people who act with a firm-first mentality to achieve success 

·                     Excel with clients We aim high and challenge ourselves to deliver unique excellence for our clients, keeping them at the centre of everything we do 

·                     Celebrate difference We help each other to be at our best and believe our differences result in greater achievement 

·                     Act boldly We seek new opportunities, take action and learn as we go, recognising that curiosity drives our development and contributes to growth 

Business Services Competencies  

Clyde & Co is committed to providing extensive, personal and professional development opportunities for our people enabling them to be highly effective in their current role as well as assisting them to fulfil their career aspirations.  

The competencies are used to inform all aspects of Business Services career development. They vary across levels and different business areas and fall under the following areas:  

·                     Technical Excellence 

·                     People and Team  

·                     Client/Stakeholder Relationships  

·                     Service Delivery and Commercial Awareness  

·                     Personal Effectiveness  

This is the job description as constituted at present; however the Firm reserves the right to reasonably amend it in accordance with the changing needs of the business. 

The Firm

When you work at Clyde & Co, you join a team of 500 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets.

Our Commitment

Clyde & Co is proud to be an equal opportunities employer. Our values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity. Learn more about our interview process.

A Note on Privacy

Please take a moment to read our privacy notice. This describes what personal information Clyde & Co (we) may hold about you, what it’s used for, how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde & Co are aware of this privacy notice.

This is the job description as constituted at present; however, Clyde & Co reserves the right to reasonably amend it in accordance with the changing needs of the business.