R & R:

• Service Excellence Strategy
  • Drive the IT service operational processes, compliance and continuous improvement to improve productivity, quality and customer satisfaction
  • Get the training and apply the ITIL and IT service management in all Service Excellence initiatives to deploy services to the organization
  • Support the creation and monitoring of release-related KPIs, dashboards, and performance metrics.
• Business Unit Engagement
  • Support the IT Service Excellence Organization to strength the partnership with the Business Units, by understanding operational needs, and ensuring IT services are align to current and future business priorities.
  • Work with the Service Excellence leadership to prioritize the Business Unit requirements in the ITSM and Service Excellence initiatives
  • Utilize the service governance and issue resolution processes, to drive service quality, performance, and accountability for the Bus
  • Communicate upcoming releases, risks, testing outcomes, and operational impacts to Business Units.
• Release & Deployment Management
  • Execute release planning, scheduling, and deployment of services, ensuring minimal disruption to business operations.
  • Confirm that all components (applications, infrastructure, documentation) are tested and approved before deployment.
  • Ensure rollback and contingency plans are in place for all releases.
  • Collaborate with Change Management to ensure all service transitions comply with change control processes.
  • Maintain the integrated Release Calendar, including dependencies with other projects, maintenance windows, and infrastructure updates.
  • Review post‑release outcomes and drive corrective actions or improvement opportunities
• Service Readiness & Acceptance
  • Validate operational readiness of services, including monitoring, support, and performance management capabilities.
  • Obtain formal service acceptance from stakeholders before production deployment.
  • Facilitate operational acceptance testing or service validation steps to ensure readines.
• What We are looking for:
• Bachelor’s degree in computer science, Information Systems, Business Administration, or related field
• Minimum of 3 years’ experience in service transition and service delivery, preferably in a global multi-site environment.
• Excellent communication, presentation, and interpersonal skills
• Ability to work effectively with different levels of mid management and stakeholders
• Strong skills in implementing Release & Deployment management strategies and Service Readiness & Acceptance Plans.
• Strong analytical and decision-making skills
• Ability to manage multiple projects and tasks simultaneously and prioritize effectively
• Ability to work independently and as part of a team
• Willingness to travel as needed

• What we believe :
• Inclusion-We value diversity in people, ideas, and experiences.
• Integrity- We believe in transparency, authenticity, and depend on each other to deliver what we promise.
• Excellence- We contribute to our developments by seeking knowledge and sharing information.
• Responsibility- We care about our local communities and the global environment.

Collaboration- We are one BorgWarner.

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