·         Provide effective audio and video interpreting through a web based platform 

·         Answer inbound calls in a timely manner 

·         Provide superior customer service 

·         Adhere to Code of Professional Conduct, including maintaining strict standards of confidentiality 

·         Adhere to all policies and procedures, including professional interpretation protocols and industry specific best practices 

·         Full fluency in both English and Mandarin

·         Technology proficient (web-based platforms, email, Microsoft Word) 

·         An interpreting space that is quiet, secure, and free from outside noises 

·         1+ years of professional interpreting experience preferred 

·         Industry specific certifications/trainings preferred (CMI, CCHI, etc.)