Agency

Dept of Natural and Cultural Resources

Division

Zoological Park

Job Classification Title

Volunteer Services Coordinator (S)

Position Number

60033489

Grade

NC06

About Us

The North Carolina Department of Natural and Cultural Resources (DNCR) enriches people’s lives through education and stewardship of North Carolina’s natural and cultural resources. DNCR manages over 100 locations across the state, including historic sites, museums, state parks, trails, aquariums, the North Carolina Zoo, the Library of North Carolina, the State Archives, the North Carolina Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the North Carolina Land and Water Fund, and the Natural Heritage Program. These programs and places unite North Carolinians, create a shared identity, and provide common ground. For more information, please visit www.dncr.nc.gov. We encourage you to apply to become a part of our team.

Description of Work

The North Carolina Zoo is growing and it’s an exciting time to join our team! The North Carolina Zoo is seeking a dedicated and enthusiastic Intern & Special Programs Coordinator to join our team. The Intern & Special Programs Coordinator works under the leadership and guidance of the Director of Volunteer & Intern Services in the administration of a comprehensive internship program and time-limited volunteer initiatives and is responsible for the day-to-day management of assigned program components. This position supports the continued growth, coordination, and evaluation of internship and volunteer opportunities across nearly all operational and programmatic areas of the Zoo.

Key Responsibilities
• Coordinate the internship program and time-limited volunteer initiatives such as the summer teen program including recruitment, outreach, screening, interviewing, placement, onboarding, training, scheduling, recognition, retention, and ongoing participant support.
• Plan and facilitate orientation, training, and professional development to ensure interns and volunteers are prepared to perform their assignments safely, effectively, and in support of the Zoo's mission.
• Maintain accurate program records and reports using Volgistics, including applications, training records, schedules, service hours, milestone recognition, and other program data, while ensuring data integrity and effective program administration.
• Identify program needs, develop meaningful internship and volunteer opportunities, and match participants with assignments that align with organizational priorities, participant qualifications, interests, and availability.
• Foster a welcoming, inclusive, and service-oriented culture by providing guidance, coaching, recognition, and exceptional customer service to volunteers, interns, supervisors, mentors, and community partners.
• Collaborate closely with the Volunteer & Intern Services team to provide cross-functional support, ensuring continuity of operations and shared program success during peak recruitment, training, special events, and other high-demand periods.

Knowledge Skills and Abilities/Management Preferences

Please note: Job postings close at 11:59:59 p.m. the night before the listed Posting End Date above. 

Recruitment Range:   $35,596 - $48,000

To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.

Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement. Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required.

Position/Physical Requirements

• Work schedule: Monday – Friday, 8am – 5pm with occasional rotational weekends during peak seasons

• Must be able to work a rotating schedule that involves working weekends, holidays and after regular work shifts

• Must have a valid driver’s license issued from within the United States or be able to obtain one within 90 days of employment

• Ability to establish and maintain effective relationships with staff, volunteers, interns, community and volunteer organizations, media, and the public

• Must have exceptional organizational skills, the ability to handle shifting priorities, and meet deadlines

• Ability to speak effectively in public and express ideas clearly in oral and written form

• Proficient in Microsoft Office, including Excel, Word, Publisher, and Power Point

• Must be able to lift and exert up to 25 pounds of force occasionally and ability to lift, carry, push, or pull objects with or without accommodation, negotiate uneven outdoor terrain on foot and be able to hear radio communications and communicate verbally

This position is located at:

4401 Zoo Parkway

Asheboro, NC 27205

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree from an appropriately accredited institution;

OR

High school or General Educational Development (GED) diploma and four years of work in volunteer services enabling the applicant to acquire the required knowledge, skills, and abilities.

Section/Unit Description 

The Volunteer & Intern Services Program at the North Carolina Zoo is dedicated to fostering a vibrant, diverse community of individuals committed to augmenting the work of staff, as well as developing and cultivating professionals for future zoo careers. The NC Zoo Volunteer & Intern programs consist of volunteers of varying ages, abilities, cultural backgrounds, and talents.  The contributions of volunteers and interns play an indispensable role in furthering the zoo's mission of inspiring people to connect with and care for the natural world. The extensive volunteer and intern program extends to nearly all aspects of operations for the NC Zoo and NC Zoo Society including animal care, wildlife rehabilitation, horticulture, conservation, education, research, guest services, administration, graphic design, exhibit design, marketing and communications, special events, revenue generating programs, donor relations, and more.  

Division Description

The North Carolina Zoo exists for the enjoyment, education and inspiration of all our citizens and guests.  The North Carolina Zoo mission is to protect wildlife and wild places and inspire people to join in conserving the natural world.  This mission encompasses both domestic and international efforts, focusing on wildlife conservation, habitat preservation and promoting environmental stewardship.

Learn more about the North Carolina Zoo: https://nczoo.org

Click here to learn about employee perks and benefits.

Click here to see the Total Compensation Calculator.

Supplemental and Contact Information.

The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence. 

We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. DNCR supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community. 

Application Process

Be sure to complete the application in its entirety.   Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application, to support your answers.

• Due to the volume of applications received, we are unable to provide information regarding the status of your application. The hiring process may take several weeks.

• Applicants are unable to submit more than one application to an individual posting.  Only one application received prior to the closing date will be accepted.  Applications must be submitted by 11:59:59 PM on the night prior to the closing date.  

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts, and degree evaluations may be uploaded with your application. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more. 

Veteran’s and National Guard Preference 

Applicants seeking Veteran’s Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with the state application. 

Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing. 

Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22, along with the state application. 

ADA Accommodations 

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DNCR is committed to the full inclusion of all qualified individuals. As part of this commitment, DNCR will ensure that persons with disabilities, or known limitations covered by the PWFA, are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. 

Employment Eligibility 

It is the policy of the State of North Carolina and DNCR that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).  

CONTACT INFORMATION

N.C. Department of Natural and Cultural Resources

North Carolina Zoo

4401 Zoo Parkway

Asheboro, NC 27205

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Kimberly West

Email:

[email protected]