Sobre este puesto de Infrastructure Support Engineer en Garda Capital Partners
Garda Capital Partners (Garda) is a multi-billion dollar alternative investment firm with over 22 years of experience deploying relative value strategies across fixed income markets for institutional investors. We hire, grow, and mentor great talent and remain steadfast in our commitment to building a culture that helps them succeed. Garda is more than a workplace. We are built on trust, integrity, and a shared vision for how we work together, the enduring relationships we build, and the consistency of our results. Garda's primary offices are located in Wayzata, New York City, West Palm Beach, Geneva, Zug, Copenhagen, Singapore, and Scottsdale.
Garda is seeking a hands-on IT generalist based in our Singapore office. This role is the primary IT point of contact for employees in Singapore and serves as a hands-on member of the global infrastructure team, working alongside infrastructure, DevOps, and security engineers on a daily basis.
Position Responsibilities
End-User & Office Technology Support (Primary Focus)
- Primary IT contact for the Singapore office across Windows, macOS, mobile, and AV/VC systems
- Troubleshoot end-user issues spanning M365, networking, printing, and high-performance hardware
- White-glove support for traders and portfolio managers, including Bloomberg and other financial applications
- Manage hardware inventory, procurement, imaging, and lifecycle
- Triage tickets, manage SLA adherence, and coordinate escalations to the global team
Security Operations Support (Off-Hours Coverage)
- Triage and respond to MDR escalations and security alerts during off-hours
- Assist with vulnerability remediation, patch deployment, and configuration hardening
- Support routine security hygiene: MFA enrollment, certificate management, access reviews
Infrastructure & DevOps Support
- Assist with Windows/Linux server troubleshooting under senior engineer guidance
- Support endpoint management (Intune), identity, networking, and connectivity health
- Help triage infrastructure and DevOps alerts; assist with PowerShell, Bash, or Python scripting
Qualifications & Desired Skills
- 3+ years in IT support, desktop engineering, or IT operations; financial services preferred
- Strong troubleshooting across Windows 10/11, macOS, iOS, M365, and networking
- Familiarity with Active Directory, basic Linux, and core security concepts
- Self-directed, calm under pressure, strong communicator
- Microsoft security stack experience: Entra ID, Intune, Sentinel, Defender, SCCM
- Exposure to EDR/MDR (Defender, Arctic Wolf), SASE (Netskope), MFA (Duo), or SIEM tools
