JOB DESCRIPTION:

Position Overview
Abbott is seeking a highly capable Informatics Technical Specialist II (ITS II) to support the commercial activation and expansion of AlinIQ Digital Health Solutions in Vietnam.
The ITS II plays a critical role beyond traditional implementation - acting as:
•    A technical delivery expert
•    A trusted partner for customers to support and expand existing AlinIQ systems
•    A key contributor to building Abbott’s first reference sites in Vietnam

Role Purpose
A skilled technical specialist responsible for end-to-end delivery of AlinIQ solutions, capable of operating independently in complex and non-standard environments while supporting customer adoption and value realization.
The ITS II combines:
•    Hands-on technical implementation expertise
•    Practical understanding of laboratory workflows
•    Strong customer engagement skills
to ensure successful deployments that drive measurable operational improvements and establish Abbott as a trusted digital partner. 

Key Responsibilities
1. Implementation & Post-Implementation Delivery Excellence
•    Independently implement, configure, and integrate AlinIQ solutions
•    Execute project plans with strong ownership, quality, and risk management 
•    Handle system validation, troubleshooting, and issue resolution in live environments
•    Delivering user and technical training adapted to varying customer maturity

2. Workflow Analysis & Solution Expansion
•    In collaboration with the DHS Consultant (commercial), assess current laboratory workflows, including manual validation processes and inefficiencies
•    Support identification of further automation opportunities (e.g., auto-validation, TAT improvement)
•    Suggest opportunities to increase the utilization of AlinIQ products in existing laboratories

3. Integration in Complex IT Ecosystems
•    Configure and support integration with LIS / middleware and the analyzer fleets (multi-vendor environments)
•    Work closely with customer IT teams and third-party vendors to resolve interface and connectivity challenges

4. Customer Engagement & Market Development
•    Build strong, trust-based relationships with lab directors, IT teams, and hospital stakeholders
•    Support pilot deployments and early-stage implementations, including measurement of outcomes (e.g., TAT reduction, automation rates)
•    Contribute to developing local reference sites, a key success factor for market expansion

5. Continuous Improvement & Feedback
•    Capture customer feedback and provide input for product and solution enhancements 
•    Maintain accurate project documentation and system records
•    Share learnings across the regional team to accelerate capability building

Qualifications
•    Bachelor’s degree in Computer Science, Information Systems, Medical Informatics, or related field
•    Typically 2–4 years of experience in healthcare IT, laboratory informatics, or related technical roles
•    Experience with LIS, middleware, or diagnostics systems strongly preferred

Core Skills & Experience
1. Technical Expertise
•    Solid understanding of laboratory workflows and systems 
•    Hands-on experience with: 
o    LIS / middleware
o    Analyzer integration and configuration
o    System deployment and support
•    Working knowledge of: 
o    Interfaces and data integration (e.g., HL7 concepts)
o    Basic database concepts

2. Execution & Problem Solving
•    Able to work independently with high accountability and quality focus 
•    Strong troubleshooting capability in: 
o    Non-standard environments
o    Resource-constrained settings
•    Structured and analytical approach to resolving issues

3. Customer-Facing & Consulting Skills
•    Strong communication and interpersonal skills with confidence in customer-facing situations 
•    Ability to: 
o    Translate technical concepts into business and workflow impact
o    Train users across different skill levels
•    Emerging ability to support consultative conversations (workflow, efficiency, outcomes)

Vietnam Market-Specific Capabilities
•    Ability to work effectively in: 
o    Low digital maturity environments
o    Mixed manual/automated workflows
•    Experience dealing with: 
o    Local IT vendors and systems
o    Integration ambiguity and evolving requirements
•    High level of: 
o    Adaptability and resilience
o    Cultural awareness and stakeholder management

4. Key Competencies
•    Customer-centric mindset and service orientation
•    Attention to detail and strong quality standards
•    Proactive approach to identifying risks and solutions
•    Willingness to learn and grow in a fast-developing market
•    Team collaboration across local and regional teams 

5. Travel Requirements
•    Willingness to travel up to 70–80% across Vietnam
•    Flexibility to support critical project phases and go-lives 

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES: