JOB SUMMARY:  

This position is responsible for conducting physical and visual inspections of product and systems and is accountable for the day‑to‑day quality and inventory functions within the Distribution Center. Responsibilities include accurately documenting and calculating results, and taking corrective action when needed (e.g., alerting appropriate personnel to adjust processes; identifying, segregating, and isolating non‑conforming product). Results should be reported to management in a timely manner. The role also ensures consistent handling of product throughout the facility by performing inventory counts and audits to verify product accuracy, quality, and potential damage, as well as maintaining accurate inventory records. Additional responsibilities include reconciling inventory discrepancies and notifying leadership of irregularities or potential roadblocks. The position is responsible for identifying, segregating, and monitoring quality holds once communicated to the Distribution Center, and for troubleshooting quality and inventory of discrepancy issues. Routine reporting includes daily and weekly deliverables for ICQA Supervisors, such as the end of shift reporting, DC error log, rework man‑hour reporting, GREF zone issues, and cycle count metrics. Additional assignments may be assigned as needed. 

All team members are responsible for safety—this includes, but is not limited to, adhering to personal safety practices and maintaining food‑safety standards. 

Essential Duties and Responsibilities: 

• Examine contents and compare them with records (manifests, orders, etc.) to verify accuracy. 

• Confer and correspond with facility representatives to resolve issues related to damages, shortages, or nonconformance to specifications. 

• Maintain housekeeping standards with attention to detail.   

• Perform cycle counts of physical inventory, monitor ongoing inventory issues, and report findings to the Supervisor regarding discrepancies. 

• Use RF guns, Blue Yonder, IMI, Oracle, Bartender, and other warehouse management systems to ensure accurate results. 

• Prepare, review, analyze, and present reports and updates to help identify trends in quality and inventory performance. 

• Assist in training assigned associates. 

• Operate a forklift safely and consistently promote a safe work environment. 

• Demonstrate and promote a solution‑focused, positive attitude in achieving goals and objectives. 

Minimum Qualifications:  

• High School Diploma or GED required.  

• Demonstrate and promote a solution‑based, positive attitude in meeting goals and objectives.  

• Self‑starter with the ability to stay on task and complete assignments in a timely manner without direct supervision.  

• Ensure delivery of quality products and services through continuous monitoring and adherence to company standards and operating procedures.  

• Excellent verbal and written communication skills.  

• Highly organized and task‑oriented.  

• Ability to follow procedures accurately and in a timely manner to support company objectives.  

• Strong logic and reasoning skills to identify root causes and communicate potential solutions to leadership.  

• Highly professional in conduct and communication.  

• Ability to communicate effectively with all levels of management and cross‑functional teams.  

• Must possess the skills necessary to complete required Smucker documentation.  

• Ability to lead by example and motivate the hourly workforce.  

• Strong math skills.  

• Ability to read and interpret product specifications.  

• Ability to function well under stress.  

• Flexibility to work where and when needed based on operational demands.  

• Must pass the forklift and high reach lift written test and driving skills test within two weeks of hire.  

• Ability to read and interpret documents such as safety rules, operating instructions, procedure documents, and shipping/receiving process documentation as they relate to company objectives. 

Additional skills and experience that we think would make someone successful in this role: 

• Minimum of 12 months or more related experience in a quality or inventory role in a big box in Food manufacturing or another high-volume environment. 

• Reading, writing, basic English communication, excellent math skills, Microsoft Office Suite fluent. previous WMS experience, and ability to learn other warehousing software. 

Tools and Equipment:   

Forklifts, High reach lift, RF scan guns, electric and manual floor jacks, computer systems, bartenders, hot glue guns, and other department specific tools. 

Work Environment: 

This job operates in a distribution environment. The noise level in the work environment and manufacturing sites can be high. 

Physical Demands: