Description -

This role is responsible for shaping the usability and overall user experience of physical products or systems. The role requires a strong blend of human factors expertise, research rigor, and user empathy. The role collaborates closely with cross-functional teams, including designers, product managers, engineers, and stakeholders, to create user-centered design solutions that meet both user needs and business objectives. The role conducts thorough user research to uncover insights, behaviors, and pain points, translating findings into actionable design solutions.

Responsibilities

• Plans, designs, and conducts usability studies and human factors evaluations across multiple stages of product development.

• Executes formative and summative usability testing, including protocol development, participant recruitment, data collection, and analysis.

• Leads human factors validation activities in alignment with relevant standards.

• Applies quantitative and qualitative research methods to generate actionable insights.

• Analyzes research data and translates findings into clear, practical design recommendations.

• Prepares and delivers research reports and presentations for cross-functional stakeholders.

• Collaborates with industrial designers, engineers, and product managers to integrate user insights into product development.

• Benchmarks product usability and experience against key competitors.

• Identifies and surfaces usability risks early in development to reduce downstream cost and rework.

• Supports continuous improvement of research processes, tools, and best practices.

Education & Experience Recommended

• Four-year or Graduate Degree in Design, Human Factors Engineering, Social Sciences research, or any other related discipline or commensurate work experience or demonstrated competence.

• 4-7 years of work experience, preferably in design principles, human factors engineering, social sciences research, or a related field or an advanced degree with 3-5 years of work experience.

Preferred Certifications
• Certified Human Factors Professional (CHFP)
• Certified Professional Ergonomist (CPE)
• Certified User Experience Professional (CUXP)

Knowledge & Skills
• Product Design
• Prototyping
• Usability
• Usability Testing
• User Experience (UX)
• User Flows
• User Research
• User-Centered Design
• Human Factors Engineering
• Qualitative and Quantitative Research Methods
• Data Analysis and Insight Generation
• Competitive Benchmarking
• Research Protocol Development
• Statistical and Behavioral Analysis
• Technical and Research Documentation
• Presentation and Visualization of Findings

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity
• Responds to moderately complex issues within established guidelines.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The pay range for this role is $105,050 to $161,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including;

• 4-12 weeks fully paid parental leave based on tenure

• 11 paid holidays

• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"