Role purpose

Our people are our most important asset and it is the role of the HR Manager to support the business in providing a happy and productive workplace where everyone can work to their full potential, feel included in the workplace and engaged with the business.

The HR Manager, India is responsible for delivering a compliant, commercially focused and high-quality HR service across the region. Acting as the key escalation point from the HR Shared Service Centre, the role leads on complex employee relations matters, ensures adherence to local labour laws, and provides data-driven insight on employee sentiment and engagement to inform business decisions.

The role works in close partnership with HR Business Partners, focusing on local delivery, employee relations expertise, and in-country insight.

The role partners with regional and global HR teams to ensure India requirements are represented in projects, policies, and initiatives, while continuously improving the employee experience in-market.

Role tasks and responsibilities

Employee Experience, Engagement & Insight
 Build a strong understanding of employee sentiment, engagement levels, and retention drivers across India
 Complete exit interviews with senior employees and analyse data across all employee exits in India capturing valuable insight and making recommendations for improvements
 Analyse local data (e.g. engagement surveys, attrition trends, ER cases) to identify themes and risks
 Recommend and drive targeted initiatives to improve engagement, inclusion, and overall employee experience
 Act as a trusted advisor to business leaders on people-related challenges and opportunities

Employee Relations and Case Management
 Act as key interface between the HR Shared Service Centre (SSC) and the India business
 Ensure effective handling and resolution of escalated queries, maintaining service quality and timeliness
 Act as the primary escalation point for complex employee relations cases, taking responsibility to manage sensitive and high-risk cases (disciplinary, grievance, performance, exits) ensuring consistency, fairness, and legal compliance
 Provide feedback to the SSC on recurring issues, process gaps, and improvement opportunities based on trends in case data
 Support continuous improvement of HR processes, service delivery, and knowledge management

Compliance & Local Employment Law
 Ensure compliance with all applicable India labour laws and regulations, including ongoing monitoring of legislative changes
 Translate local legal requirements into practical HR policies, processes, and guidance for the business
 Support audits, risk mitigation, and documentation standards in line with statutory requirements
 Identify, assess, and mitigate people-related risks, escalating issues where required to protect the organisation from legal and reputational exposure
 Partner with legal (internal/external) on complex or high-risk employment matters
 Provide oversight and guidance on immigration and visa-related matters where required

Business Partnering & Stakeholder Support
 Develop effective working relationships with local leadership to support delivery of business objectives
 Provide input on organisational changes, workforce planning, and talent considerations from an India perspective
 Coach and support line managers in building strong, engaged, and compliant teams
 Support change initiatives, ensuring appropriate communication and local alignment
 Provide expert guidance and coaching to managers on ER matters and local employment legislation
 Work closely with the Talent Development Manager to ensure training programs are carried out on the ground as per the global/regional training agenda

Regional & Global HR Projects
 Contribute India insights and requirements into regional and global HR initiatives providing adaptations where required to fit the practical and cultural needs of the business
 Support the implementation of global HR programmes (e.g. performance management, reward, DE&I, policy harmonisation)
 Ensure local adaptation of global frameworks where required to meet regulatory and cultural needs
 Lead or contribute to HR projects at a regional level as required

Requirements

Knowledge and experience

Essential

 Proven experience in a HR Manager or senior HR Generalist role within India

 Strong knowledge of India employment law (particularly India) and its practical application

 Extensive experience managing complex employee relations cases

 Experience working within or alongside HR Shared Service models

 Strong stakeholder management and influencing skills

 Ability to balance commercial priorities with risk and compliance considerations

 Experience of using HR Information Systems and Microsoft packages

 Experience of working within an international environment

 Experience of working in a matrix structure and with remote colleagues

 Ability to operate with a high degree of autonomy in a geographically dispersed environment

Preferred

 Experience in professional services or multinational environments

 Exposure to global HR operating models and transformation initiatives

 Strong analytical and data interpretation capability

Qualifications and specialist skills

 CIPD or equivalent

 Able to actively listen, communicate, network, engage with and influence people at all levels of the organisation, building strong working relationships with managers

 Able to address issues constructively by providing independent, objective and commercial advice

 Able to demonstrate a high level of credibility, integrity, resilience and customer service

 Able to work flexibly and respond to changing business priorities

 Able to work to deadlines with strong attention to detail

 Able to offer the business pragmatic yet workable solutions

 Highly collaborative, enabling a working partnership with the HR team and the Singapore office generating enthusiasm and commitment from others

 Demonstrate sound judgment and discretion

 First class business English language skills (written and spoken)