Job Title:  Healthcare Administrator

Location: South Africa

Job Type: Full-Time, Remote

Working Hours: US Hours (9am-5pm EST)

Salary: South African Rand (ZAR)

We are seeking a highly organized, detail-oriented, and proactive Healthcare Administrator to join our team. This role is responsible for coordinating therapy schedules, maintaining accurate scheduling records, and ensuring sessions are managed efficiently to support seamless service delivery.

The ideal candidate thrives in a fast-paced environment, has exceptional attention to detail, and is able to manage multiple priorities while maintaining a high level of accuracy. Strong organizational skills and the ability to stay on top of a busy inbox are essential.

Key Responsibilities

• Schedule therapy sessions accurately within the scheduling platform.
• Maintain therapist and client schedules to ensure continuity of care.
• Process schedule changes, cancellations, and rescheduling requests.
• Ensure all schedules remain accurate and up to date.
• Coordinate scheduling activities to maximize therapist availability and utilization.
• Monitor and manage unconverted sessions.
• Investigate scheduling discrepancies and resolve issues promptly.
• Follow up on outstanding scheduling items to ensure sessions are completed or appropriately documented.
• Identify opportunities to improve scheduling efficiency and therapist utilization.
• Generate and distribute reports on:
• Session cancellations
• No-shows
• Unconverted sessions
• Scheduling trends
• Therapist utilization
• Maintain accurate scheduling records and documentation.
• Monitor scheduling KPIs and escalate concerns where appropriate.
• Ensure data accuracy across scheduling systems.
• Respond promptly to scheduling-related emails.
• Maintain a highly organized inbox, ensuring all requests are actioned and followed through.
• Communicate professionally with clinicians, families, and internal departments.
• Work collaboratively with Operations, Clinical, and Intake teams to resolve scheduling challenges.
• Provide timely updates regarding scheduling changes and outstanding items.

Requirements

• Previous experience in scheduling, healthcare administration, operations, or a similar coordination role.
• Exceptional attention to detail and accuracy.
• Strong organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal English communication skills.
• Strong administrative skills with the ability to maintain accurate records.
• Proficient in Microsoft Office and Google Workspace.
• Comfortable learning new scheduling platforms and systems.
• Ability to work independently while managing a high-volume workload.
• Strong problem-solving skills and the ability to resolve scheduling conflicts efficiently.

Thinking of applying? Here's the inside scoop.

Let us walk you through the next steps.

Step 1 – Complete Your Application

Fill in our application form and upload your CV. This stores your profile in our Applicant Tracking System (ATS) and places you into our active job pipelines, making it easier for us to match you with current and future opportunities.

Step 2 – The First Look (One-Way Video Interview)

This is where your application comes to life. We review your CV and video interview to get a feel for your experience, communication style, and overall fit. If we like what we see, you're on to the next step!

Why do we ask for a video?

Because a résumé can tell us what you've done, but it can't show us you. Your video is your moment to shine, and it helps us see:

• How you communicate and connect with people.
• How you present yourself professionally.
• Other opportunities you might be an even better fit for (bonus surprises!).

Think of it as your personal trailer. One great video means we can pitch you for multiple roles and get you in front of the right employers, faster.

Heads up: Some clients watch your video directly, so make it one you'd be proud to have represent you. This is your highlight reel—make it count!

Step 3 – Let's Actually Talk

A Recruitment Specialist calls to chat about your experience, your availability, what you want to earn, and the role itself. Consider it a friendly vibe check.

Step 4 – The Fine Print, Made Fun

We break down what it's like working as an independent contractor—hours, pay, contract terms, the whole deal. No surprises, no fine-print sneakiness. You'll get it all in writing.

Step 5 – Matchmaking Time

Our Talent Delivery Team plays cupid, matching you to clients where you're most likely to shine. We can't promise everyone gets picked, but we're rooting for you.

Step 6 – Showtime

Got shortlisted? We'll set up your interview, prep you like a pro, and have your back the whole way—with a Reworks teammate right there facilitating.

Step 7 – The Verdict

We chase feedback the second it lands and keep you in the loop.

Fraud Disclaimer:  ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.