The Role…

The Head of Learning & Development (UK Operations and Support functions) will set the strategic vision for organisational learning across the region, creating a culture of lifelong development that enhances capability, strengthens leadership, and prepares the business for the future.

This role will oversee the full spectrum of the employee development lifecycle — from talent frameworks and assessment to development planning, succession management, performance optimisation, and feedback.

With responsibility for leading a regional L&D team and working closely with senior stakeholders, the role will ensure alignment with global people strategy, while tailoring initiatives to meet the evolving needs of the UK & EU business, including driving innovation and embedding new technologies such as AI to transform the way we learn and work.

Main Duties

Strategy Delivery

• Define and champion the L&D strategy for UK with the People Director, aligned with business objectives and the global people agenda.
• Embed a culture of continuous learning, growth, and adaptability across all levels of the organisation.
• Anticipate emerging business and industry skills needs, integrating them into workforce planning and learning solutions.

Entry Talent Programmes

• Collaborate with teams to curate a bespoke graduate programme that can be scaled and rolled out across all regions of the business
• Project budgeting requirements and create solutions for constraints that may impact delivery.
• Focus on apprenticeships, graduate programme, management in training and internships.

Talent & Leadership Development

• Design and implement regional Talent Framework, ensuring clarity around capabilities, behaviours and growth pathways.
• Oversee talent assessment and development planning processes, enabling employees and leaders to identify and close capability gaps.
• Partner with Head of L&D EU, HR and Leadership teams to ensure robust succession planning and sustainable talent pipelines.
• Implement and manage 360 feedback processes to support leadership self-awareness, development and high performance.

Leadership & Organisational Development

• Drive the design and delivery of leadership development pathways, through programmes such as MIT and leadership apprenticeships, to strengthen manager and leader capability
• Design and launch a global mentorship programme that promotes cross-regional knowledge sharing, leadership readiness and inclusive growth.
• Oversee the Manager in Training (MIT) programme, ensuring consistency, quality, and alignment with business needs across regions.
• Lead learning initiatives for support office teams, including AI and digital transformation, to build future-ready skills across the business.

Collaboration & Influence

• Act as a trusted advisor to senior leadership, providing insights into talent development, organisational capability and succession planning.
• Build strong partnerships with functional leaders to align learning initiatives with business objectives.
• Collaborate with global L&D peers to shape global strategy while tailoring solutions for regional needs.
• Represent Soho House externally with training providers, universities and professional bodies to enhance our learning offering and employer brand.

Team Leadership & Development

• Directly lead and develop a regional L&D team (3 L&D Managers in the UK), ensuring delivery excellence and consistency.
• Coach and mentor L&D managers, creating a high-performance culture and supporting their career growth.
• Build capability within the L&D function to innovate, influence and deliver measurable business impact.

Measurement & Impact

• Define success metrics for L&D initiatives, using data, feedback and business outcomes to demonstrate ROI.
• Continuously review and refine programmes to maximise organisational performance, employee engagement and long term growth.

Required Skills/Qualifications

• Proven experience leading L&D strategy at regional or global level, with a focus on organisational and leadership development.
• Strong track record in designing and embedding talent frameworks, succession planning, and performance management processes.
• Experience implementing mentorship, leadership, and management development programmes at scale.
• Influential leader, able to shape thinking and gain buy-in from senior stakeholders.
• Strategic thinker with operational excellence, able to deliver both vision and measurable impact.
• Experience working in hospitality operations is desired and delivering training and coaching in the hospitality industry is essential.

Benefits…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Annual Every House Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rates
• Private Health and Dental Care
• Weekly Pay
• Life Assurance
• Up to 50% Staff Discount on Cowshed & Soho Home
• In Office Dog Policy on Fridays
• Season Ticket Loan
• Christmas Office Closure
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to