2978 - Global Operations Executive - GCS

Role Summary and Impact

We are looking for an Operations Executive to support the day-to-day operations of our global Reckitt account. Sitting at the centre of our operating model, this role plays an important part in ensuring the quality, consistency and smooth running of the data, reporting, tools and processes that support teams across multiple markets.

A key part of the role will focus on supporting the governance and quality of our Media Activity Planner (MAP), coordinating global reporting deliverables, and helping drive the effective adoption and day-to-day use of key platforms such as MAP and WPP Open. Working closely with market teams, strategy leads, client stakeholders and platform owners, you will help ensure information is accurate, processes are followed, and operational issues are identified and resolved efficiently.

This is a hands-on role for someone who enjoys bringing structure to complexity, solving problems and improving the way teams work. We're looking for someone with a proactive mindset who takes ownership of their day-to-day responsibilities while showing curiosity to understand the wider business context and identify opportunities to improve processes and ways of working.

As part of one of WPP's largest global client relationships, you'll gain exposure to senior stakeholders, multi-market operations, reporting transformation and AI-enabled workflows, while developing a strong foundation in global media operations. The role offers excellent opportunities to build your skills, take on increasing responsibility and grow your career as the Reckitt operating model continues to evolve.

Key Responsibilities

Data Governance & Quality Management

• Support the ongoing governance and quality assurance of data within the Media Activity Planner tool (MAP) across European markets.
• Carry out routine quality checks, identify data inconsistencies and work with market teams to resolve issues.
• Monitor governance compliance and escalate recurring issues or risks where appropriate.
• Help maintain governance standards and promote best practice across the account.

Global Reporting & Operational Coordination

• Coordinate the collection and consolidation of reporting inputs from market teams.
• Support the delivery of recurring global reports, ensuring data is accurate and deadlines are met.
• Assist with ad hoc reporting requests from client and internal stakeholders.
• Prepare data and insights to support business reviews and presentations.

Platform Support & Adoption

• Provide day-to-day support for MAP and WPP Open, including user onboarding, access requests and basic troubleshooting.
• Maintain reporting templates, guidance documents and process documentation.
• Support the rollout and adoption of new tools and operational processes.

 Operational Excellence

• Support operational improvement initiatives across the account.
• Help identify opportunities to simplify processes and improve efficiency.
• Assist with competitor reporting and other operational projects as required.

Team Operations 

• Maintain key operational resources including SharePoint, Teams and knowledge libraries.
• Support onboarding activities for new team members.
• Coordinate purchase orders and assist with invoice tracking.
• Help organise meetings, documentation and action tracking.

Skills and Experience

• Experience in an operations, project coordination, account management or similar role, ideally within a media agency, marketing or related environment.
• Experience supporting reporting, project coordination or operational processes is desirable.
• Exposure to global or multi-market accounts would be beneficial but is not essential.
• Strong organisation and attention to detail.
• Comfortable working with data and spreadsheets.
• Good communication skills and confidence working with different teams.
• Able to manage multiple tasks and priorities.
• Curious, proactive and willing to learn.
• Demonstrates a proactive mindset, taking ownership of day-to-day responsibilities while showing curiosity to understand the wider business context and identify opportunities to improve ways of working.
• Enjoys solving problems and improving ways of working.
• Proficient in Microsoft Excel and PowerPoint.

Life at WPP Media & Benefits 

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.  

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country. 

Please note this is a UK based role and requires individuals to have the right to work in this location 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

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