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Job Description: 

Position Summary:

Remote Global End User IT Operational Support Associate – Advance Logistics Center

As a Remote End-User IT Operational Support professional, you will be responsible for Co-ordinating, maintaining and improving IT systems within an Advance Logistics Center (ALC) setting. Your tasks will include troubleshooting hardware and software issues, ensuring network stability, and providing technical support to ALC staff. You will play a crucial role in ensuring smooth and efficient ALC operations specifically around the Pick, Pack and Ship function.

Responsibilities

• Provide remote technical support for hardware, software, UPS and network systems within the ALC’s globally, working closely with the global Support teams and third-party providers.
• ITSM Ticket management within agreed SLA’s
• Troubleshoot, Co-ordinate and resolve IT-related issues promptly to minimize downtime.
• Co-ordinate the maintenance and monitoring of network & Server infrastructure and connectivity globally for ALC’s.
• Assist in the implementation of new technologies and systems for process improvement.
• Ensure that the WMS and WCS applications are correctly configured, user account management, and the integration of new features meet the needs of the ALC team.

• Technical and user support for WMS applications and satellite software with support from other Global support teams.

• Coordinate with vendors, internal teams and service providers for technical support and system upgrades.
• Ensure security protocols and standards are adhered to within the IT infrastructure.
• Management of IT consumables within the ALC’s ensuring the stock of IT equipment and consumables (ink cartridges, USB cables...) using regular inventory of references and quantities in stock; Manages stock by anticipating orders; Requests quotes from suppliers; Places and tracks internal orders. Collaborates with Purchasing to place orders with external suppliers.
• IT Asset Management by performing preventative and corrective maintenance of IT equipment and technical devices such as to ensure that the right stock levels are maintained, to include RF guns, Keyboards, Printers, Computers etc.
• Document IT-related processes, solutions, and hardware/software configurations in a central repository.
• Work within a global team ensuring around the clock support for the ALC teams with seamless handover and cover with other team members.
• Train warehouse staff on the use of IT systems and best practices.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2+ years of experience in IT support, preferably in a warehousing or Advance logistics environment.
• Strong troubleshooting and problem-solving skills.
• Familiarity with network infrastructure and maintenance.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

Skills

• Windows Server
• Linux
• Networking
• Troubleshooting
• Technical Support
• System Administration
• VPN Configuration
• Warehouse Management Systems (WMS)
• Strong Communication Skills