Who we are looking for

The Front Office Support team is a dedicated global business team working with Clients, SSC IT, client service, and the business operations teams to ensure accurate end-to-end oversight of Information Delivery to our clients.

As part of the Front Office Support team, you'll help ensure the Investment Book of Records (IBOR) is accurately maintained and that client portfolios are correctly reflected across State Street platforms. You'll work predominantly with the Front Office, acting as a key liaison between Portfolio Managers and internal SSC teams to identify and resolve issues quickly.

The role will need to initiate and develop good communication and interpersonal relationship with Front Office/Portfolio Managers’ teams and to maintain the high level of service that is currently being provided to all the clients. As a Senior Associate, the role will also oversee the functionality of our underlying global teams as a subject matter expert

Why this role is important to us

The team you will be joining is a part of a global, cross-divisional group supporting State Street Investment Management Middle Office.

We're looking for an experienced candidate to join our team as a Senior Associate and grow with the business maintaining a long term mindset.

The team will be involved in a wide scope of BAU activities, and also Project work to make our Business Unit future proof.

Join us if you’re the type of person that loves getting involved and constantly learning within a highly skilled team that specializes on the end to end process, and up for taking a challenge in making your mark in an ever-changing, increasingly complex and competitive industry.

What you will be responsible for

• Liaise directly with the Front Office and support Portfolio Managers on all queries
• Coordinate with internal and external parties (brokers, custodians, SSC teams)
• Oversee the timeliness, accuracy and functionality of our underlying support teams, and work towards resolution from a subject matter expert point of view.
• Review control reports (reconciliations, material breaks, etc.) to maintain portfolio health
• Complete the month-end cycle, including full portfolio reconciliations, performance calculations, and client reporting
• Managing relationships with all interested parties
• Coordinate, handle and resolve issues involving all operational and various IT areas (e.g. Asset servicing, Trade Operations, Client Reporting)
• Work independently to research and resolve problems considering multiple avenues for resolution.
• Communicate effectively on issues / problems and ensure resolution.
• Provide guidance, support, act as a resource and assist team members from multiple operational areas

What we value

• Strong understanding of financial services
• Strong understanding of financial products
• Proficiency with Microsoft Office (intermediate Excel), and working knowledge of SQL
• You will have a proven track record of meeting service level expectations
• High attention to detail and accuracy
• Above all else, an interest to learn and get involved

Education & Preferred Qualifications

• Bachelor's degree or equivalent experience
• Preferred industry experience of 3+ years with Minimum 12 months of Portfolio Administration/IBOR experience from either an Investment Manager or Global Custodian
• Knowledge of investment accounting and NAV calculation across various asset classes
• Interest in completing/enrolling in the CFA Program 

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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