Join Our Team as a Field Service Technician

Are you driven to solve technical challenges and provide outstanding customer support? We’re looking for a Field Service Technician who enjoys hands-on technical work, supporting end users, and keeping technology running smoothly on-site.

This is a hands-on, on-site IT support position located within a large manufacturing environment in Santa Catarina, Nuevo León. You will provide direct technical support to employees across different departments, troubleshooting and repairing computers, hardware, software, peripherals, and other IT systems used throughout the facility.

This position offers an excellent opportunity for IT support professionals who enjoy hands-on troubleshooting, hardware support, and direct interaction with end users. The primary focus of the role is maintaining and supporting workplace technology, resolving technical issues, and ensuring employees have the tools they need to be successful in a fast-paced manufacturing environment. 

Why You’ll Love Working Here

• Purpose-Driven Work – Play a critical role in empowering staff and users through reliable, responsive technology support.
• Professional Growth – Expand your technical skillset across multiple platforms, operating systems, and enterprise tools.
• Team-Oriented Environment – Work closely with colleagues at all levels of the organization in a collaborative, service-focused culture.
• Meaningful Impact – Your work directly supports productivity, learning, and day‑to‑day operations across the organization.

Benefits Overview

• Aguinaldo (25 days – above legal requirement)
• Vacation + 25% premium
• IMSS + Major medical insurance (family included)
• Monthly savings fund + pantry vouchers
• Access to client-provided transportation routes
• Quarterly performance bonus opportunities
• Paid life events leave (parental, marriage, bereavement)

Role Overview

• Location: On-Site (Santa Catarina)
• Schedule: 1st Shift (6:30 AM – 5:00 PM), Monday–Friday, with willingness for weekend/holiday coverage
• Pay Rate: 21,600 MXN (monthly)
• Transportation: Access to client-provided transportation routes

Your Mission as a Field Service Technician

• Support factory floor PCs, including troubleshooting hardware, software, and robotic systems on the production line
• Monitor support queues and big-screen tracking systems to identify, prioritize, and respond to issues in real time
• Install, maintain, and repair computers, servers, peripherals, and related IT equipment
• Provide technical support for software applications, databases, and client service platforms
• Interface with third-party vendors to troubleshoot and resolve technical issues and service disruptions
• Troubleshoot and resolve hardware, software, and service outages efficiently
• Ensure software license compliance across supported environments
• Maintain accurate inventory records and safeguard IT assets
• Perform work in active field environments (bending, kneeling, climbing as needed)
• Complete additional duties as assigned

What You Bring to the Team

Education & Experience

• High School Diploma or GED (required)

Skills & Abilities

• Basic computer literacy and familiarity with technical software
• Strong troubleshooting and problem-solving skills
• Good verbal and written communication skills
• Must have intermediate English proficiency (reading, writing & speaking)
• Ability to work independently and collaboratively
• Professional, customer-focused approach
• Strong organization and time management skills

Additional Requirements

• Ability to lift/carry up to 70 lbs (32 kg)
• Comfortable working in varying physical field conditions

Why This Role Matters

As a Field Service Technician, you are a trusted technical partner—ensuring systems are secure, reliable, and ready when needed. Your expertise keeps operations moving, minimizes downtime, and delivers a positive technology experience to every user you support.

This role is open to applicants in Mexico only.