JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Responsibilities and Deliverables

Customer Service

• Deliver excellent customer service to meet client expectations.
• Build and develop effective relationships with customers at all levels.
• Support reception by covering breaks and absence as required by the RFM/Client

Site Operations

• Ensure issues highlighted through site inspections or customer complaints are resolved in a timely manner.
• Manage assigned Work Orders received via Corrigo platform.
• Ensure we are delivering client KPIs as identified within the agreed LCA (Local Country Agreement)
• Keep accurate and update records of health & safety files plan.
• Process and control purchase orders, invoices, and work orders.
• Provide cover for the Facilities Lead during periods of absence.
• Support the completion of reports and documentation to meet required deadlines.
• Carry out regular site inspections and log any issue on helpdesk ticketing system.

• Visit sites and properties in accordance with the site visit programme issued by the RFM.

Facilities (property/portfolio) Management - Supporting the RFM and Facilities Lead to:

• Ensure we are delivering client KPIs as identified within the agreed MSA (Master Service Agreement.
• Ensure that on-site management of the properties is undertaken in accordance with JLLs policies.
• Regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the building(s).
• Assist Facilities Lead in the setting and controlling of service charge budgets, quarterly variance reporting and reconciliation to agreed accounting practices.
• Perform minor housekeeping tasks, such as painting, furniture set up, cable management, etc.
• Establish and maintain proper site records in accordance with best practice rules.
• Visit sites and properties in accordance with the site visit programme issued by the facilities Lead.

Required Qualifications, Skills, and Experience

• Solid stakeholder management skills and an ability to understand business ideas.
• Previous experience working for a company within the property industry or from a similar business line, with client facing experience or from a corporate FM background.
• Experience in housekeeping, construction, building mechanical systems.
• Strong organisation skills and excellent communication skills, both verbal and written
• Driven to achieve results.

This job description sets out key elements and responsibilities of the role, but it is not intended to be exhaustive and does not constitute a contractual document. Duties may be changed to meet changing needs or circumstances.

Location:

On-site –Bourne End, Buckinghamshire, GBR

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.