Sobre este puesto de Education Program Manager en Figma
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
The Figma for Education team is passionate about working with the next generation of makers and giving them the tools they need to design the future. We have a bold vision to make Figma the industry standard for visual collaboration in the classroom. With this role you’ll get in at the ground floor in this fast growing team.
We are looking for an Education Program Manager to join our dynamic team of creatives, engineers, marketers, and brilliant business folks. You aren’t the typical salesperson, and we aren’t the typical design tool company. As one of the founding members of the Education Program Management team, you’ll be responsible for overseeing all aspects of account and relationship management with our education customers. This will include creating foundational processes for onboarding new education customers while also deepening existing relationships to help grow our Figma for Education program. You will be essential in creating a repeatable process for pitching, onboarding & supporting customers. While you won’t have traditional sales obligations like a quota (since schools get Figma for free), you will act as the primary point-of-contact for our education customers.
Our next team member will have an agile, dynamic mindset, be comfortable embracing change, a true team-player, and love working with our growing footprint of Education customers.
This is a full-time role that can be held from our New York City or San Francisco hub - or remotely in the United States.
What you’ll do at Figma:
- Build out our PgM function from the ground up, including foundational processes for onboarding & supporting both new and existing education customers
- Create resources to effectively present Figma for Education solutions to educational institutions. Develop new training materials for workshops as needed to ensure an amazing Figma customer experience
- Establish and maintain relationships with key stakeholders at large school districts and higher ed institutions at both national and state levels. Define and execute on engagement strategy
- Analyze internal data to understand customer usage, including risks and opportunities
- Collaborate with Education Marketing manager to drive continued growth
- Collaborate with Designer Advocates to bring professional development and support to large scale implementations
- Partner closely with product teams to ensure we’re factoring customer feedback in ongoing product development
We'd love to hear from you if you have:
- 3+ years of experience in Sales or Program Management, with a proven track record of closing opportunities, ideally within a fast-growing technology company
- Ability to build and nurture long-term customer relationships while managing and growing a diverse portfolio of accounts
- Strong interest in learning technical products and effectively articulating their value to prospective customers
- Thrives in a fast-paced, evolving environment, with a proactive approach to improving processes and supporting business growth
- Detail-oriented self-starter with excellent written and verbal communication skills, eager to learn and contribute to building a high-performing team
While not required, it’s an added plus if you also have:
- You have domain expertise, understand the K12/higher ed educator and school leader audiences and have worked with them in the past
Pay Transparency Disclosure
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
- Holding interviews in an accessible location
- Enabling closed captioning on video conferencing
- Ensuring all written communication be compatible with screen readers
- Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.
