- - - - - - - - - - - -

Key Responsibilities 

• • Provide expert technical support and troubleshooting for internal teams and external clients. 

  • Monitor system performance and proactively identify and remediate issues to ensure optimal uptime. 

  • Maintain secure, reliable, and up‑to‑date hardware and software environments. 

  • Lead and execute day‑to‑day IT operations related to Edge infrastructure. 

  • Document troubleshooting procedures, operational workflows, and maintenance activities to ensure consistency and knowledge sharing. 

  • Collaborate with vendors and internal stakeholders to plan, coordinate, and implement updates and enhancements. 

  • Enforce security standards and compliance requirements across all supported systems. 

  • Ensure alignment with company policies, operational frameworks, and industry best practices. 

Required Competencies 

• Primary Technical Skills 

Strong proficiency in:  

• • VMware vSphere and vCenter 

  • VMware Aria Operations 

  • vSAN / NAS technologies 

  • Solid experience in Linux system administration (RHEL 7 / 8 / 9). 

  • Ability to perform hardware monitoring and provide production support. 

  • Hands‑on experience with backup and recovery solutions such as Veeam and Rubrik. 

  • Strong understanding of security principles, controls, and operational security practices. 

  • Advanced troubleshooting and problem‑solving capabilities. 

  • Working knowledge of ITIL service management frameworks (Incident, Problem, Change, Request). 

•  

  Secondary Technical Skills 

• • Ability to prepare high‑level technical and operational documentation (optional). 

  • Experience managing data center infrastructure hardware. 

  • Knowledge of platforms such as:  

  • Dell VxRail 

  • Lenovo Xclarity 

  • HPE SimpliVity 

  • Exposure to enterprise‑scale infrastructure environments. 

  • Experience or understanding of disaster recovery planning and execution. 

  • Familiarity with monitoring and observability tools such as Nagios, Grafana, and Splunk. 

  • Basic understanding of automation tools and infrastructure automation concepts.