eCommerce Executive

Based: High Wycombe with hybrid working available

Term: Permanent, full time

Salary: £28000 - £30000 pa + excellent benefits

Role Overview:

We’re seeking an enthusiastic eCommerce Executive to join our growing team at Focusrite Group.

You will play a vital role in driving the performance of our global online business operations and delivering exceptional support services to brand and operational teams within the Group. As an eCommerce Executive, you’ll support our team in maintaining all of our online sales touchpoints — website, marketplaces, and third-party systems — and assist with online sales, management of website content, and optimisation the overall customer experience.

Key Responsibilities:

• Manage product data to ensure products are launched and maintained on site with correct imagery, descriptions, attributes, specifications and categorisation
• Action merchandising tasks (sort order, recommendations, banners, personalisation) onsite to fully support the trading plan, in order to achieve monthly, quarterly and annual sales targets
• Create and manage category content across the site(s), ensuring all products are presented correctly
• Support the wider eCommerce Team in deploying onsite, content changes to ensure the site is fully updated with current offers and pricing
• Conduct daily site walks and be responsible for logging issues with user journeys across different sites, devices and browsers
• Review daily stock reports and work alongside the eCommerce Trading Manager and Ops Team to maintain consistent product availability
• Support the reporting of weekly and monthly trade performance to the wider eCommerce, Regional and Brand teams
• Complete daily order checks, to ensure that any potential issues are reviewed and resolved in a timely manner
• Act as a point of contact for other teams within the Group, responding to queries in a timely manner
• Support with UAT for website development releases
• Manage the publication of onsite articles and supporting content 

Knowledge & Skills Required:

• A passion for music, music production or content production
• Excellent administrative, multi-tasking and organisational skills, with strong attention to detail
• A team player, who is self-motivated, proactive and able to adapt quickly
• A self-starter, who will take initiative and be proactive
• Excellent interpersonal skills with an ability to communicate to all levels of the business

About Us

Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, its solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’.

The Focusrite Group trades under thirteen established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Oberheim, Martin Audio, Optimal Audio, Ampify Music, Linea Research, Sonnox, TiMax and OutBoard. With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry.

Music technology is an enriching space to work in and we enjoy a Group-wide open-door culture which encourages innovation. This culture, combined with a passion for the inspirational solutions we create, has led to the group winning numerous accolades, including four Queen's Awards for Enterprise and the AIM Company of the Year Award 2021.

The Focusrite Group is dedicated to building a great place to work and as an equal opportunity employer we are committed to Diversity and Inclusion. The group mission is to cultivate an equitable culture, internally and externally, where all people feel they are welcome and positively represented, whether office-based or working remotely. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.

Benefits include flexible/hybrid working, company pension, life insurance, private healthcare, employee purchase scheme, company music events, free lunch in the canteen at Focusrite HQ. We arrange company training sessions and encourage personal development.