It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Qualifications:

• Bachelor’s degree in health or business or related area; may be substituted with sufficient relevant experience
• Minimum of six (6) years of related experience
• Minimum of two (2) years of management/supervisory experience
• Demonstrated skills and ability in: fiscal accountability, communication (written, verbal, persuasion, negotiation, and public speaking), interpersonal relations, customer service, problem solving, individual team motivation, planning and organizing, data analysis, conflict resolution and other leadership qualities
• Mobile Driver - Valid driver's license and automobile insurance per Company policy
• Readily available and able for local travel
• Able to manage physical and emotional demands of hospice work
• Ability to remain calm and problem solve in critical situations 

Competencies:

• Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:

• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Comply with Company policies, procedures and standard practices.
• Observe the Company's health, safety and security practices.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Use resources in a fiscally responsible manner.
• Promote the Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with co-workers both formally and informally.
• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Leadership Success Factors:

• Communication.  Express thoughts and ideas clearly.  Adapt communication style to fit audience.
• Initiative.  Originate action to achieve goals.
• Management Identification.  Identify with and accept the problems and responsibilities of management.
• Judgment.  Make realistic decisions in consideration of organizational needs and resources.
• Planning, Organizing and Controlling.  Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources. Take action monitor results.
• Leadership.  Utilize appropriate interpersonal in guiding individuals toward task accomplishment.
• Work Standards.  Set high goals and standards of performance. Compel others to perform.
• Tolerance for Stress.  Maintain stability of performance under pressure and/or opposition.
• Innovation.  Generate and/or recognize creative solutions in work related situations.
• Delegation.  Allocate responsibilities effectively and appropriately.
• Staff Development.  Develop skills and competencies of subordinates.
• Organizational Sensitivity.  Perceive the impact and implications of decisions on the organization.
• Ethics.  Model highest standards of conduct and ethical behavior; adopt a strong position against fraud and abuse.
• Regulatory Compliance.  Comply with all regulations and advise staff of their own and the organization’s responsibilities; monitor compliance.

Job Responsibilities:

• Achieves admission goals and conversion rate goals, constructs strategies, directs implementation of plans to achieve goals, monitors and assesses results.
• Works with the Patient Access/Admissions department and Enrollment Center to ensure all appropriate patients are admitted in a timely fashion.
• Assists in developing growth strategies, new programs and collaterals for all service areas and maintains contacts with key referral sources to support long term business relationships.
• Works closely with the Sr. VP, Sales and Marketing in hiring and selecting department personnel.
• Provides feedback to the Sr. VP, Sales and Marketing to assist in developing, implementing and evaluating marketing plans to support affiliates’ patient access objectives.
• Collaborates with the Patient Access/Admissions, Clinical Leadership, and other Department heads to implement business plans.
• Acts as liaison between Organization, referring community and patient/families to resolve conflicts.
• Participates in budgetary planning, preparation and administration for the department.
• Evaluates cost and feasibility of department expenditures as per organizational policy and procedures.
• Performs other duties as assigned.

Compensation Pay Range:

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.