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Job Description

As Digital Producer you will have an obsessive attention to detail that dots all the i's and crosses all the t’s, but rest assured most days at Belong won’t look the same! You will be responsible for maintaining, updating and building our web content, contributing to the development of our website at an impeccably high standard using strong expertise in accessibility, responsiveness and usability. This will be paired with a strong understanding of web and customer experience analytics, as well as the design and development of CMS (Content Management System), HTML/CSS, Information Architecture, site structure, individual page design and content creation. 

 
As a member of the Content Experience team in the Digital team, you will support rapid growth, improve our speed to market, deliver data-driven, automated and customer centric experiences via our digital channels. You must have experience working in cross functional teams and be able to manage multiple projects and deadlines simultaneously. Reporting to the Content Experience Manager, you will have a thorough understanding of the agile and scrum framework and HCD (Human Centred Design) approach.  

You are a passionate and dedicated digital who wakes up every day wanting to create world class customer experiences developing delightful products and services that people absolutely love! 

 
About the job 

You will be responsible for: 

• Working in close collaboration with your Digital Content Experience Manager , the Content experience team and the delivery squads to deliver on our strategic customer and digital experience vision aligned to our business KPIs (Key Performance Indicators) 
• Planning, scheduling and managing the digital content from draft review to publishing using our Content Management System (CMS) 
• Gathering business requirements from stakeholders and translating to world-class digital solutions 
• Proactively monitoring and testing the site to identify maintenance and experience quality improvements 
• Working as a team; supporting, communicating and collaborating with other producers 
• Collaboratively working with other teams including design, technology and product to achieve a seamless digital customer experience 
• Prioritizing and triaging content requests from internal stakeholders 
• Continually refining and enhancing our CMS to maintain hygiene and best practice standards 
• Pushing your knowledge of industry best practice including website development, and CMS production 

Skills and experience: 

• Demonstrated professional experience in digital content publishing in a media corporate, business or agency setting 
• Ability to write, edit and proof-read quality written content 
• Strong editorial judgement 
• Ability to liaise with a variety of digital disciplines, from design to development 
• Challenge the norm with confident and assertive communication skills to influence and build relationships  
• Effectively able to manage changes to scope, budget and timeline  
• Knowledge of the WCAG (Web Content Accessibility Guidelines) 2.1 accessibility standards 
• Strong SEO understanding  
• Experience with Contentful would be advantageous 
• Exposure to or experience with Design Systems and regard for implementation of visual identity of brand guidelines  
• Ability to brief relevant supporting functions, such as Content Writers and Designers, in a clear and concise manner  
• Provide Quality Assurance (QA) of the solution in testing environments to ensure our design quality and customer experience expectations are met  
• Customer-first mindset!  

We’re flexible 

We’re all about flexibility and choice at work. Will you choose to work from home, in our office workspace, or on the go? Somewhere regional or the city? We want you to work where, when, and how you're most engaged, safe, and productive – wherever in Australia that may be. 

About Belong 

It feels good to bring people together.  

As a telco, we’re making our world a more inclusive place. That means giving Australians the tools they need to get things done in the digital world. Oh, and we’re doing that while being 100% carbon neutral.  

As an organisation, we're focused on having a customer-first mindset and delivering effortless customer experiences. 

As a workplace, we’re building a community of people who bring their whole selves to work. Workplaces can be brutally bland and that’s not good for anyone. Difference makes us all better and we’re always trying to get better. 

Our values 

We’re here to make our world a more inclusive place. That’s reflected in our four values: 

• We care 
• We’re better together 
• We make it simple 
• We’re change makers 

They help remind us that we care about the work we do and that, if we do it together, we can make our world a better place for our team and our customers.  

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We want our people to represent the customers we serve and encourage anyone with diverse experiences and unique perspectives to apply. 
 

Get to know what life at Belong is like and what we value.