Data Center Technician – Hardware / Break-Fix

Location: Memphis, TN
Work Arrangement: Onsite
Contract Length: 40 Weeks
Employment Type: Contract - we do have full-time, perm employees on site, so this 40 week contract could potentially lead to joining our perm team, but that's not 100% certain. You MUST be a US citizen.

Position Summary

PGTEK is seeking hands-on Data Center Technicians to support a high-performance data center environment in Memphis, TN. This is a great opportunity for technicians who enjoy working with enterprise hardware, troubleshooting technical issues, and getting hands-on with servers and data center infrastructure.

Technicians will primarily support Dell PowerEdge servers, performing hardware troubleshooting, break/fix repairs, component replacement, and preventative maintenance. The role will also involve replacing GPU cards and other components supporting AI infrastructure, along with opportunities to assist with basic server deployment, rack-and-stack, cabling, and related data center activities.

While previous data center or server experience is preferred, early-career candidates and graduates of technical training programs are encouraged to apply. Training could be provided to candidates who demonstrate strong technical fundamentals, mechanical aptitude, a willingness to learn, and the right attitude.

Key Responsibilities

• Perform hands-on troubleshooting, diagnostics, repair, and maintenance of Dell PowerEdge servers.
• Diagnose and replace failed server components, including:
• Motherboards
• DIMMs / memory
• CPUs
• Network interface cards
• Hard drives / storage components
• Power supplies
• GPU cards and related hardware
• Other server and infrastructure components as needed
• Support hardware break/fix activities in a large-scale data center environment.
• Assist with the installation, removal, replacement, and upgrade of NVIDIA GPU hardware and other components supporting AI infrastructure.
• Perform basic server installation and deployment activities as needed.
• Assist with rack-and-stack activities, including mounting equipment, connecting cables, and organizing data center hardware.
• Perform basic cabling and equipment connections.
• Follow established procedures for hardware replacement, troubleshooting, documentation, and escalation.
• Use ticketing and other tools to document work performed and maintain accurate records.
• Work safely and efficiently in a fast-paced data center environment.
• Collaborate with other technicians, engineers, and site personnel to resolve hardware issues.
• Maintain a clean, organized, and safe work environment.
• Perform other data center and hardware support duties as assigned.

Requirements

• Hands-on experience troubleshooting, repairing, building, or maintaining computers, servers, electronics, or other technical hardware.
• Basic understanding of computer hardware and components.
• Ability to use hand tools and safely work with electronic and mechanical equipment.
• Strong troubleshooting and problem-solving skills.
• Ability to follow technical procedures and instructions.
• Comfortable working onsite in a large-scale data center environment.
• Ability to work independently as well as part of a team.
• Strong attention to detail and a commitment to quality and safety.
• Reliable attendance and a strong work ethic.

Preferred Qualifications

• Previous data center or server hardware experience.
• Experience working with Dell PowerEdge servers.
• Experience with server break/fix or field service.
• Experience replacing server components such as motherboards, memory, CPUs, NICs, storage, or power supplies.
• Experience working with GPUs or other high-performance computing hardware.
• Experience with rack-and-stack, server installation, or data center deployments.
• Basic Linux command-line experience.
• Experience with structured cabling or network equipment.
• Technical school, IT training program, or relevant industry certification.

Early-Career Candidates Encouraged to Apply

This position is not limited to experienced data center technicians. Candidates coming out of technical schools, IT training programs, military technical programs, or other hands-on technology programs are encouraged to apply.

If you have a strong foundation in computer hardware, enjoy taking things apart and figuring out how they work, and are eager to develop your data center skills, this could be a great opportunity. Training could be provided for candidates who demonstrate the right technical aptitude, attitude, and willingness to learn.

Ideal Candidate

The ideal candidate is a hands-on technician who enjoys troubleshooting hardware and solving problems. You don't necessarily need years of data center experience, but you should be comfortable working with computers and hardware and be willing to learn enterprise server technology.

Successful candidates will be dependable, mechanically inclined, detail-oriented, and comfortable working in a fast-paced environment where equipment needs to be diagnosed, repaired, and returned to service efficiently.

Work Environment

• 100% onsite in Memphis, TN.
• Work is performed in a large-scale data center environment.
• Position requires frequent standing, walking, bending, reaching, and working around server racks and other data center equipment.
• May require lifting and moving equipment within normal data center safety guidelines.
• Candidates must be comfortable working around enterprise servers, networking equipment, cabling, and AI/GPU infrastructure.

Benefits

Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered.  Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance.   An Employee Assistance Program is available at no cost to all employees.  PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment.

ABOUT PGTEK

PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family.

EOE, including disability/veterans