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Job Summary

The Critical Facilities Engineer IV plays a key role in maintaining the reliability, safety, and efficiency of mission‑critical data center infrastructure. This role is responsible for executing a range of operational, maintenance, and incident response activities across facility systems, applying sound technical judgment and a strong understanding of standard operating procedures. The engineer works with a high level of independence while collaborating with cross‑functional teams to ensure continuous data center operations.

Responsibilities

Facility / Infrastructure Maintenance

• Perform preventive and corrective maintenance on facility systems to support reliable and continuous operations.
• Execute repairs, installations, inspections, and maintenance activities across electrical, mechanical, and facility infrastructure systems.
• Monitor the Building Monitoring System (BMS) and respond to alarms, performing analysis and taking corrective actions in line with established procedures.
• Operate and maintain plumbing, fire suppression, and life‑safety systems to ensure compliance with operational and safety standards.
• Support the operation of critical infrastructure, escalating complex or high‑risk tasks to senior engineers when required.
• Carry out daily operational tasks independently while receiving guidance for new or more complex assignments.

Vendor Support

• Support vendor activities by coordinating access, reviewing work plans, and monitoring execution of maintenance tasks.
• Participate in the work approval process, including pre‑work briefings, oversight of ongoing work, and validation of completed activities.
• Ensure all vendor work is completed in accordance with site procedures, safety standards, and compliance requirements.
• Collaborate with vendors to maintain accurate technical documentation, drawings, and asset records.

Site Administration & Incident Support

• Prepare and maintain site documentation, including Maintenance Operation Protocols (MOPs), work permits, and operational records.
• Identify Single Points of Failure (SPOFs) and recommend actions to improve system reliability and resilience.
• Respond to on‑site incidents, including equipment failures and operational disruptions, following established incident management procedures.
• Support site compliance and operational administration by applying a strong understanding of policies and procedures.

Work Orders & Additional Projects

• Complete operational work orders and support system installations related to facility infrastructure.
• Perform troubleshooting and maintenance of auxiliary systems and supporting equipment to minimize downtime.
• Implement approved changes to mechanical, electrical, and specialized systems.
• Participate in infrastructure upgrades, maintenance programs, and site improvement projects.

Collaboration

• Work closely with cross‑functional teams to resolve operational issues and support site activities.
• Provide guidance and support to junior team members on maintenance practices and operational procedures.
• Communicate inventory requirements and support the management of spare parts and critical equipment.
• Contribute to identifying and recommending infrastructure improvements based on operational insights.

Qualifications

Education & Experience

• Diploma in Engineering (Electrical, Mechanical, Building Services, or related discipline) or equivalent practical experience.
• Typically 3–5 years of relevant experience in critical facilities, data center operations, or a comparable technical environment.

Preferred Skills & Experience

• Experience with data center infrastructure, including electrical and mechanical systems.
• Familiarity with Building Management Systems (BMS) and facility monitoring tools.
• Strong troubleshooting and problem‑solving skills in a technical environment.
• Ability to follow structured processes while applying sound judgment in dynamic situations.

Work Requirements

• Ability to perform hands‑on tasks, including work at height or in confined or tight spaces.
• Ability to work shift‑based schedules, including nights, weekends, and public holidays, to support 24x7 data center operations.