Customer Onboarding Analyst en Blip Global · Madrid

Sobre este puesto de Customer Onboarding Analyst en Blip Global

Blip Global · Presencial · Madrid

We’re looking for a Customer Onboarding Analyst - Tech to join our team at Blip!

In this role, you’ll guide new customers through every step of their onboarding journey — from platform access and configuration to training, activation, and removing any roadblocks along the way.
Your mission is simple: ensure our customers achieve the goals that motivated them to choose our solution. You’ll work closely with multiple teams across the company to help customers adopt and fully understand the Blip platform.
At Blip, we are committed to building an inclusive environment. All of our positions are open to people with disabilities, and we strongly encourage you to apply.

What You'll Do

Align customer goals with their use of Blip and guide them throughout the onboarding process.
Collaborate with internal teams to identify and remove blockers in the customer journey.
Document customer projects to ensure clear and smooth internal handoffs.
Manage onboarding timelines and deliver all project milestones on schedule.
Activate communication channels based on the project’s needs.
Deliver training sessions on the Blip platform.
Review and improve processes and documentation within the area.
Map workflows, customer pain points, and opportunities for improvement.
Lead internal initiatives and experiments to enhance customer experience.
Manage your customer portfolio effectively, ensuring on-time project delivery and high satisfaction levels.
Create materials to help customers better understand and use the platform.
Act as the voice of the customer, sharing relevant technical or relational challenges internally.
Collect continuous customer feedback and share insights with internal teams.

What We’re Looking For

Fluent in English or Spanish to conduct customer calls.
Proven experience in customer onboarding within a technology company.
Knowledge of key onboarding and Customer Success metrics.
Experience with tools such as HubSpot and Power BI.
Strong creative problem-solving skills.
Excellent communication skills with the ability to explain complex technical concepts to non-technical audiences.
Data-driven decision-making.
Strong time management and prioritization skills.
Experience in crisis management and negotiation.
Proactivity, ownership, and strong interpersonal skills.
Experience in project management.
Ability to quickly adapt to new technologies and learn fast.

Nice to Have

Experience using the Blip platform — through previous projects, certifications, or courses.
Experience with agile project management methodologies.

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Sobre Blip Global

Prazer, somos a Blip!

Unimos o melhor da tecnologia e do conhecimento humano para criar tendências e possibilitar que todas as marcas possam evoluir a conexão com seus clientes, criando experiências que encantam e trazem grandes resultados.

E para estarmos sempre um passo à frente, a inovação e o aprendizado constante fazem parte do nosso dia a dia, nosso time de Blippers especialistas e curiosos, trabalham de forma colaborativa no desenvolvimento de soluções que proporcionem maior eficiência e satisfação para nossos clientes.

Aqui, você encontra espaço para crescer, autonomia para criar e um time que acredita em sonhar grande e celebrar conquistas.

Todas as nossas vagas são inclusivas para PcDs e pessoas neurodivergentes, porque acreditamos que diversidade é o que faz a inovação acontecer.

Quer dar um Blip na sua carreira? Vem com a gente construir o futuro das conversas.

Nice to meet you, we are Blip!

We bring together the best of technology and human knowledge to create trends and enable brands to strengthen connections with their customers, delivering experiences that delight and drive great results.

To always stay one step ahead, innovation and continuous learning are part of our daily lives. Our team of Blippers — curious experts — work collaboratively to develop solutions that bring greater efficiency and satisfaction to our clients. Here, you’ll find room to grow, autonomy to create, and a team that believes in dreaming big and celebrating achievements.

All our positions are inclusive for People with Disabilities (PwD) and neurodivergent professionals, because we believe diversity is what truly drives innovation.

Ready to give a Blip to your career? Come build the future of conversations with us.

Sobre este puesto de Customer Onboarding Analyst en Blip Global

Sobre Blip Global

Prazer, somos a Blip!

Nice to meet you, we are Blip!

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