Jobs Companies Myollie Customer Experience Associate

Sobre este puesto de Customer Experience Associate en Myollie

Myollie · Remoto · Nashville, TN
Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors. Through Ollie’s carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives.
 
As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members.

Come join the Award Winning Ollie Canine Care team! 
 
Ollie is driven to make pets’ lives healthier by making freshly-cooked, human-grade food for dogs that’s delivered right to our customers' doorsteps. And our customers want the very best for their dogs. Together, we’re hoping to embark (no pun intended) on some very long healthy journeys for our dogs powered by good fresh food.
 
Our mission is to help dogs live their best lives. To know them is to love them. We want to create a world-class genuinely-kind anticipatory Customer Experience to help meet dogs and their parent's wellness needs.
 
That’s where you come in…
 
We’re looking for new members to join our Award Winning Canine Care team, close-knit pack that serves Ollie’s best pups and their parents to our high-quality standards. We make sure that, from box to bowl, all our dogs (and our customers) are having the best experience possible.
 
This role will report to the Customer Experience Manager. We are ONLY hiring candidates living within about one hour of both Salt Lake City, UT and Nashville, TN. While this is a remote position, we hold required quarterly in-person offsites in these areas.

Responsibilities:

  • Represent the Ollie brand voice to our current and prospective customers
  • Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents
  • Manage customer relationships across multiple channels, including emails, phones, our order management system, and more!
  • Accurately track and monitor customer feedback and interactions
  • Help drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind customer experience.
  • Help to develop agents not only in their KPIs and role but their career development.
  • Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond!
  • About You:

  • Put pets first. You love dogs and approach every dog with the same empathy and understanding as if it were your own.
  • Value patience. You leverage your knowledge and communication skills (written and oral) to provide the best answers to our pup parents’ many questions.
  • Improvisation. You like finding new ways to tackle challenges, and nothing catches you off guard. You prefer guardrails to rules. 
  • Problem solver. Cutting through to the core of a problem and figuring out how to fix it energizes you. 
  • Fun. You don’t mind occasional sloppy dog kisses and love sharing memes.
  • Other Experience:

  • Bachelor’s Degree from an accredited four-year college or university.
  • Previous experience in customer-centric roles (retail, food service, etc.)
  • Experience with pets or health-foods preferred
  • Experience with Gladly or a similar platform a plus
  • Interest in working in a pet-friendly, fast-moving environment
  • Benefits

  • Competitive hourly salary and an annual bonus potential
  • Sponsored 401k program with employer match up to 4%
  • Comprehensive health coverage including medical, dental and vision
  • Paid parental leave
  • 1-week paw-ternity leave for new dog parents
  • Ollie subscription for one dog
  • Inspiring pack members!

  • If you'd like to stand out, tell us in your cover letter why you're interested in joining Ollie and how your skills match the responsibilities detailed in this posting.
     
    Ollie embraces diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Ollie is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please include that in your application.
    ¿Listo para postularte en Myollie?
    Postúlate en Myollie

    Empleos similares

    Myollie
    Demand & Financial Planning Analyst
    Myollie
    ⚡ Postúlate pronto Remote · restringido por ubicación
    ● Nuevo 👁 Visto ✓ Postulado hace 1sem
    Myollie
    Principal Software Engineer, Full-Stack
    Myollie
    ⚡ Postúlate pronto Remote · restringido por ubicación
    ● Nuevo 👁 Visto ✓ Postulado hace 1sem
    Speechify
    Go-to-Market - Nashville, TN, USA
    Speechify
    ⚡ Postúlate pronto Nashville, TN, USA Presencial $105,000–$140,000
    ● Nuevo 👁 Visto ✓ Postulado hace 4h
    Verkada
    Enterprise Solutions Engineer, SouthCentral - SLED
    Verkada
    ⚡ Postúlate pronto Nashville, TN United States Presencial $160,000–$210,000
    ● Nuevo 👁 Visto ✓ Postulado hace 6h
    AP
    Senior Inside Sales Advisor (Remote/Central Time)
    A Place for Mom
    ⚡ Postúlate pronto Chicago, IL · restringido por ubicación $86,500–$86,500
    ● Nuevo 👁 Visto ✓ Postulado hace 8h
    AP
    Inbound Sales Representative (Remote/Central Time)
    A Place for Mom
    ⚡ Postúlate pronto Nashville, TN · restringido por ubicación $74,000–$74,000
    ● Nuevo 👁 Visto ✓ Postulado hace 8h
    Jetsetpilates
    Instructor Midtown Nashville
    Jetsetpilates
    ⚡ Postúlate pronto Midtown Nashville, TN Presencial
    ● Nuevo 👁 Visto ✓ Postulado hace 8h
    Cook Systems
    FastTrack Full-Stack Developer Program
    Cook Systems
    ⚡ Postúlate pronto Nashville, TN Presencial
    ● Nuevo 👁 Visto ✓ Postulado hace 14h
    Soho House & Co.
    Bartender - Soho House Nashville
    Soho House & Co.
    ⚡ Postúlate pronto Soho House Nashville, 500 Hous... Presencial
    ● Nuevo 👁 Visto ✓ Postulado hace 14h

    Regístrate para recibir sugerencias adaptadas a los empleos que abres y las búsquedas que guardas.

    Más empleos en Myollie

    Ver todos los empleos en Myollie →

    Postúlate ahora
    🤖

    Un momento — para

    JobsRadar se creó para personas reales que están pasando un mal momento en su búsqueda de empleo — no para solicitudes automatizadas. Estás haciendo clic demasiado rápido y ahora estás bloqueado temporalmente.

    Vuelve más tarde. Si de verdad estás buscando empleo, cuentas con nosotros — solo compórtate como una persona.

    Catch your next role the second it’s posted.

    Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

    Create free account

    Free forever · takes 30 seconds · already have one?

    Toma ventaja en tu búsqueda de empleo.

    Únete a nuestro canal de Telegram para lo que te ayuda a conseguir el puesto — referencias salariales, el pulso semanal del mercado y avisos de nuevas funciones. Sin spam, solo señal.

    Únete al canal — es gratis