Project Role : Custom Software Engineer
Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.
Must have skills : Cloud Contact Center Implementation
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Custom Software Engineer, a typical day involves leading the design, development, and configuration of specialized applications tailored to meet project requirements. This role requires taking ownership of the application lifecycle, coordinating with various stakeholders, and ensuring seamless integration and functionality. The position demands proactive problem-solving and continuous collaboration to deliver high-quality solutions that align with organizational goals and client expectations.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
- Maintain clear and effective communication with clients and internal teams to ensure project alignment.
- Continuously update knowledge on emerging technologies and industry trends to enhance project outcomes.
- Support junior team members by sharing expertise and providing guidance on technical challenges.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Cloud Contact Center Implementation.
- Strong understanding of cloud infrastructure and deployment models relevant to contact center solutions.
- Experience with application design principles and software configuration management.
- Ability to troubleshoot and resolve complex technical issues within cloud-based environments.
- Familiarity with integration of third-party services and APIs in contact center platforms.
- Excellent analytical skills to assess system performance and optimize application functionality.

Additional Information:
- The candidate should have minimum 3 years of experience in Cloud Contact Center Implementation.
- This position is based at our KDC1A - SEZ location.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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