JOB DESCRIPTION

About International House 

Truly a unique and inspirational organization, I-House is a non-profit organization committed to fostering intercultural respect and leadership skills to promote an equitable, peaceful world. Originally founded in 1930, I-House remains a vibrant community, affiliated with the University of California, Berkeley. Housing over 600 UC Berkeley undergraduate, graduate, and postdoctoral students, I-House promotes lifelong friendships and learning throughout a vastly multicultural living and learning community, promoting greater understanding and acceptance. Approaching its centennial anniversary, I-House is positioned in a crucial space to continue broadening perspectives in our increasingly global world.   

I-House is also home to Team RIO (Robertson Resident Life and Intercultural Development Office, a center for programming and training to cultivate leadership, understanding, and cross-cultural collaboration.   

At International House, we believe that the world is more peaceful when we embrace diversity. We seek, value, and are committed to hiring talented and qualified individuals from diverse backgrounds. We celebrate all our differences and foster inclusion across, but not limited to, race, ethnicity, gender identity and expression, sexual orientation, age, religion, ability, parental status, and experience. We encourage people from all backgrounds and abilities to apply!   

Position Overview   

The Community & Housing Coordinator (CHC) is a full-time, live-in (on-site) professional staff member responsible for the administrative management and oversight of daily operation of International House's residential community. Reporting to the Assistant Director of Resident Life & Housing Operations, the CHC serves as the department's primary operational lead, ensuring the successful execution of residential services, housing operations, community support, shared spaces, housing processes, and student staff initiatives. 

The CHC works closely with Resident Advisors (RAs) and other student staff positions while also enforcing student conduct, providing 24/7 emergency crisis response, and assisting the Assistant Director with the implementation of departmental priorities.  

This position requires a highly visible presence within the residential community and serves as a key resource for residents while participating in the professional staff on-call rotation. 

Key Responsibilities   

Student Staff Support & Operational Coordination 

• Provide guidance, coaching, and mentorship to up to 10 Resident Advisors. In partnership with the Assistant Director, they will supervise the daily work of RAs and support the implementation of RA responsibilities and community initiatives. As needed, this role may recommend discipline and/or termination of student workers. 

• Assist the Assistant Director with RA recruitment, hiring, onboarding, and training. 

• Support execution of RA meetings and staff development sessions. 

• Monitor student staff performance and communicate observations. 

• Assign operational schedules and ensure appropriate residential coverage. 

• Support logistical planning and execution of departmental events and initiatives. 

Front Desk Operations 

• Hire and supervise up to 10 Front Desk Assistants. Provide guidance, coaching, and mentorship. As needed, this role may recommend discipline and/or termination of student workers. 

• Assign student staff schedules and daily front desk operations. 

• Ensure consistent, high-quality customer service to residents and visitors of I-House. 

• Oversee ID card distribution, package management, key management, visitor processes, and front desk communications. 

• Maintain front desk procedures, documentation, and operational standards. 

• Conduct routine operational reviews and recommend improvements. 

Residential Community Support 

• Maintain a visible and approachable presence throughout the residential community. 

• Build positive relationships with residents and provide day-to-day support. 

• Assist residents in navigating academic, personal, social, and community concerns. 

• Support the logistical implementation of Resident Engagement programs and community initiatives within the residence. 

• Monitor community trends and communicate emerging concerns to the Assistant Director. 

Housing Operations 

• Oversee and manage daily housing operations. 

• As needed, support resident check-in, check-out, room changes, and occupancy processes. 

• Conduct room inspections and health and safety inspections. 

• Maintain residential records and operational documentation. 

• As needed, assist with summer housing operations, group arrivals, and operational projects. 

• Partner with Facilities and Custodial to address and resolve resident concerns and building operations. 

Shared Space Management 

• Coordinate the daily management of residential shared spaces, including study lounges, Gamble Lounge, Great Hall (resident use), music rooms, library, reflection room, laundry facilities, and other resident-focused spaces. 

• Process resident requests for shared space use (if applicable). 

• Monitor utilization, functionality, and resident feedback. 

• Coordinate furniture, equipment, and technology needs. 

• Support implementation of residential space activation initiatives. 

Conduct & Resident Support 

• Respond to low- and moderate-level conduct concerns. 

• Facilitate roommate mediations and conflict resolution. 

• Support Resident Advisors in responding to community concerns. 

• Document incidents and maintain accurate records. 

• Serve as a conduct hearing officer when assigned . 

• Refer complex student situations to the Assistant Director. 

• Promote educational and restorative community standards. 

Crisis Response & Safety 

• Participate in the professional staff on-call rotation. 

• Serve as one of two primary on-call administrators for the residential facility, exercising discretion and independent judgment in responding to emergencies, critical incidents, and resident concerns.  

• Develop and maintain emergency response protocols, including evacuation procedures, mental health crises, and facilities emergencies.  

• Coordinate with local emergency services, institutional leadership, and external agencies during critical incidents. 

• Assess risk and make independent decisions regarding immediate student welfare, safety interventions, and facility closures.  

• Accurately document and report incidents in accordance with organizational requirements and applicable law. 

• Provide immediate support to residents experiencing personal or mental health crises. 

• Serve as a Campus Security Authority (CSA) and mandated reporter. 

Administration & Continuous Improvement 

• Attend departmental meetings, training sessions, and professional development opportunities. 

• Maintain operational reports and documentation. 

• Collect operational data and resident feedback to support departmental assessment. 

• Recommend operational improvements that enhance efficiency and the resident experience. 

• Perform other duties as assigned. 

Qualifications   

• Bachelor's degree in related field and/or equivalent experience/training. 

• One to three years of experience in residence life, housing, student affairs, or a related field. 

• Prior experience supervising or mentoring student employees, peer leaders, or volunteers. 

• Strong interpersonal, organizational, and problem-solving skills. 

• Strong verbal and written communication, demonstrating active listening, flexibility/ adaptability, critical thinking, and the ability to multi-task, prioritize, and ensure effective time management. 

• Intermediate computer skills 

• Demonstrated ability to respond effectively to crisis situations, conflict resolution, and student conduct administration.  

• Demonstrated commitment to working effectively with individuals from diverse cultural, social, and educational backgrounds. 

• Knowledge of advising and counseling techniques. 

• Knowledge of student development theory. 

• Ability to gain knowledge of university and departmental principles and procedures involved in risk. 

• Ability to work evenings, weekends, and serve in a live-in capacity which requires visibility and staying overnight in the residence hall. 

Preferred Qualifications   

• Master's degree in Higher Education, Student Affairs, Counseling, Social Work, or a related field. 

• Experience working in an international, multicultural, or living-learning community. 

• Familiarity with California employment law and housing regulations. 

COMPENSATION AND BENEFITS 

• FLSA Status: This is an exempt (salaried), full-time position that is benefits eligible. 

1. Compensation: This role earns tax-exempt room and board in exchange for the services they provide. In addition, they earn a salary of no less than $70,000 and up to $74,000. 

• Room and Board: On-site housing and meals are provided and required as a condition of employment. Because the employee is required to reside on the premises as a condition of employment and such residence is required for the convenience of the employer, the value of room and board is excludable from gross income under Internal Revenue Code §119 and is not subject to federal income tax or payroll taxes. 

• Housing: This is a live-in position and includes an on-site apartment with a kitchenette and a private full bath.  

• Benefits: I-House offers a robust and competitive benefits package for employees, including medical, dental, and vision coverage, retirement contributions, paid time off, and professional development support. In addition, life insurance, short- and long-term disability, access to a Flexible Spending Account (FSA), commuter benefits, and an Employee Assistance Program (EAP).  

• Retirement: A 403(b) plan with a 5% matching and a 5% non-elective contribution.   

• Time-off: Paid vacation totaling 18 days of accrual in the first year (with accrual increasing after 5 years), paid sick time, 14 paid holidays, and generous family leave and accommodations.   

• Location: This role requires on-site presence and engagement with staff, leadership, and stakeholders in a student residence hall located in Berkeley, CA. No remote work options are available for this role. 

Working Conditions and Living Requirements 

On-Site Residency Requirement: This position requires the employee to reside in designated on-site housing at International House Berkeley as a condition of employment. On-site residence is required for the convenience of the employer to ensure the Community and Housing Coordinator is available to fulfill essential job functions, including emergency and crisis response, after-hours supervision of student staff, and the maintenance of a safe and secure residential environment. The employee must be available to respond to emergencies and critical situations outside of normal business hours. This residency requirement exists because the Community and Housing Coordinator’s physical presence on-site is integral to the employer’s residential operations and cannot be replicated through off-site arrangements. 

Work Schedule: Standard work schedule is 40 hours per week. Due to the nature of residential operations, the Community and Housing Coordinator is expected to maintain a flexible schedule, including some evening and weekend obligations to support residential and programmatic needs. This role participates in an on-call rotation and must be available to respond to after-hours emergencies. Occasional travel may be required for retreats, training, or conferences.  

Physical Requirements: Ability to traverse the residential facility, including stairs; ability to respond quickly to emergencies; occasional lifting up to 25 pounds. 

International House is an equal-opportunity employer. We strongly encourage applications from women, people of color, bilingual and bicultural individuals, and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition. 

The above is intended to describe the general content and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

APPLICATION 

Please apply by submitting the following items to our online job posting: 

• A compelling one-page cover letter outlining your qualifications for this position 

• Resume