The role in a nutshell: This role is responsible for supporting the day-to-day operations of KINTO Lease's commercial activities, ensuring smooth and efficient processes for dealer onboarding, campaign management, and customer support. This role will play a key part in coordinating with dealers and brokers, managing finance agreements, and ensuring accurate commission processing.

A bit about the ‘Department’: As the Leasing spearhead for Toyota & Lexus the KINTO Lease team leads the strategy and direction for this channel within the KINTO UK business, working closely with Toyota GB, Toyota Financial SA bit about the ‘Department’:  The KINTO Lease Commercial Operations team is a dynamic and fast-paced team responsible for driving the success of KINTO's leasing products. We work closely with various stakeholders, including dealers, brokers, and internal departments, to ensure seamless operations and exceptional customer service.

What you’ll be doing:

• Manage the onboarding process for new Toyota/Lexus dealers and brokers, ensuring they are set up correctly within the system.   
• Provide support to dealers and brokers on a range of queries, including system-related questions, licensing issues, and document signing procedures.   
• Manage the activation of finance agreements, including final checks, invoice verification, and registration processes. 
• Process dealer/broker commission payments, ensuring accurate invoice reconciliation and handling any clawbacks or queries.   
• Manage credit lines for K1 customers, including paperwork, queries, and renewals.   
• Handle ad hoc tasks such as vehicle price adjustments, dealer communications, and order cancellations.   

How you could stretch this role:

• Identify opportunities to streamline and improve the efficiency of commercial operations processes.   
• Develop and maintain comprehensive documentation for all commercial operations procedures. 
• Contribute to the development and implementation of new tools and technologies to enhance operational efficiency. 
• Build strong relationships with key stakeholders, including dealers, brokers, and internal departments. 
• Support the Commercial Operations Manager in identifying and implementing strategic initiatives to drive business growth.

Experience you’ll gain:

• Gain valuable experience in the automotive finance industry and contribute to the success of a leading brand.   
• Develop a broad range of skills in commercial operations, including dealer management, campaign coordination, and finance processing.   
• Work in a dynamic and fast-paced environment with opportunities for growth and development.   
• Collaborate with a supportive and experienced team.   

How we’ll support you:

• A full KINTO induction
• Provide a great learning opportunity to develop the core skills required to excel in the role.
• Give you the space and opportunity to be your whole self at work.
• Foster a learning culture, providing you with clear and constructive feedback, and encouraging you to do the same.

As a manager:

• Regular 1:1’s
• Personal development plans established and assessed through our performance management tool.
• On-going coaching as required.
• Always available for support as needed.
• In role training and courses where required

What you’ll get to own:

• Efficient and accurate processing of dealer onboarding and finance agreements.   
• Effective management of campaigns and offers, resulting in increased customer engagement.   
• High levels of dealer and broker satisfaction with support and service provided.   
• Accurate and timely processing of commission payments.   
• Proactive identification and resolution of operational issues.

Requirements

Essential:

• Please note that all KINTO-UK Ltd employees are required to undergo and successfully obtain Enhanced Security Clearance. These checks include verification of employment history, family background, and financial records.

Key Experience & Skills:

• Strong organizational and administrative skills.   
• Excellent communication and interpersonal skills. 
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).   
• Ability to work independently and as part of a team.   
• Experience in a customer service is desirable.

Attributes & Behaviours

• A proactive and solution-oriented approach to problem-solving.   
• Strong attention to detail and accuracy.   
• Ability to work under pressure and meet deadlines.   
• A commitment to providing excellent customer service.   
• A positive and enthusiastic attitude.

This role that you are applying for, will be working for KINTO-UK Ltd which is a Mobility Brand owned by the Toyota Group, offices located in Portsmouth. KINTO-UK share their HR function with Toyota Financial Services (TFS) in the UK, however the job being advertised will not be working directly for Toyota Financial Services.

Benefits

• Bonus earning potential
• 25 days holiday + 8 days bank holiday
• Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
• Hybrid working policy 2 days from home each week should you want to
• Car Scheme following passing of probation
• Private Medical Cover
• Life assurance scheme
• Discounts on different retailers
• Free onsite car parking
• Onsite nursery with discounted prices
• Well-being hour each month
• Discounts on Toyota & Lexus Cars
• Well-being events
• Volunteer Days
• Employee assistance programmes
• Free fruit in the office

KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

Our Recruitment Process:

At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.

Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to meet your accessibility needs.

Some examples of how we might be able to help are listed below:

• Providing a copy of interview questions before the interview
• Organising a time and location that best suits you
• Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self. On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.