Collections Supervisor (Italian) | Drive Performance. Lead Transformation. Deliver Excellence.

Join Concentrix, a global technology and services leader recognized as one of the World's Best Workplaces and Best Companies for Career Growth.

We're looking for an experienced Collections Supervisor (Italian) to lead collections operations, drive performance, and develop high-performing teams while supporting strategic transformation and continuous improvement initiatives.

What You'll Do

• Lead and develop a collections team, fostering a high-performance culture.

• Oversee outsourced collections activities, ensuring quality, compliance, and operational excellence.

• Manage complex collection cases, escalations, and customer issues.

• Deliver coaching, onboarding, and process training to employees and partners.

• Analyze KPIs, identify improvement opportunities, and implement effective collection strategies.

• Partner with internal stakeholders and external service providers to achieve business goals.

• Drive process optimization, digitalization, automation, and continuous improvement projects.

What You'll Bring

• Several years of experience in collections operations, debt collection, or credit management.

• Previous experience in team leadership, process management, or outsourcing governance.

• Strong knowledge of the Italian collections and consumer finance market, including customer behavior, collection strategies, and market practices.

• Understanding of the Italian regulatory and operational collections landscape.

• Excellent stakeholder management, coaching, and communication skills.

• Strong analytical mindset with experience managing KPIs and operational performance.

• Ability to lead change, solve complex challenges, and drive results.

Language Requirements

• Italian (C1+) mandatory.

• English (B2+) mandatory.

Why Join Concentrix?

• Lead a business-critical function with high visibility and impact.

• Influence strategic decisions and transformation initiatives.

• Work in an international, collaborative environment.

• Drive automation, digitalization, and operational excellence projects.

• Grow your leadership career through world-class development programs.

• Join a company where 80% of leaders are promoted internally.

Ready to Make an Impact?

If you're a results-driven collections leader with a passion for operational excellence, people development, and continuous improvement, we'd love to hear from you. Apply today and grow your career with Concentrix!