Title: Clinical Manager
Practice: Carolina Surgical Arts, Piedmont Oral Surgery, and Greensboro Oral Surgery
Location:  Greensboro, NC and Piedmont, NC

Office Schedule: Full time - Hours will vary based on the needs of the business 

Position Purpose:

The Clinical Manager is responsible for managing the activities of the clinical side of the oral surgery practice.  This includes directly managing the clinical team members to ensure compassionate, effective and efficient delivery of high-quality clinical care for patients while practicing and providing safety in the work environment. Please note the clinical manager for this position will be responsible for overseeing the Carolina Surgical Arts, Piedmont Oral Surgery, and Greensboro Oral Surgery location and traveling is required. 

Essential Functions:

Patient Care & Service Excellence

• Ensure all patients receive the highest quality of care and service.
• Communicate with patients, both in-person and by phone, in a friendly and professional manner.
• Develop and maintain positive, professional relationships among patients, staff, and surgeons.
• Resolve patient complaints effectively and in a timely manner.
• Support efforts to maintain a clean, organized, and professional environment, ensuring operatories are properly cleaned, supplies are stocked, equipment is maintained, and staff follow company policies and regulatory guidelines.

Dental Surgical Assistant Responsibilities: 

(To be performed as needed or when providing direct clinical support)

• Assist surgeons during oral and maxillofacial surgical procedures.
• Prepare and sterilize instruments, equipment, and operatories following infection control standards.
• Provide pre‑operative and post‑operative instructions to patients clearly and accurately.
• Maintain accurate patient records, including charting and treatment documentation.
• Monitor and assist patients with anesthesia preparation, recovery, and safety protocols under surgeon direction.
• Set up surgical trays and ensure all necessary instruments and supplies are available.
• Support sedation procedures by monitoring equipment, maintaining logs, and ensuring proper documentation.
• Maintain cleanliness and organization in all surgical and sterilization areas.
• Ensure proper handling, disposal, and documentation of biohazard and regulated waste.

Clinical Operations Oversight

• Oversee compliance with clinical training, established methods, and approved tools.
• Ensure clinical equipment remains in proper operating condition.
• Manage Safety Data Sheet (SDS) updates in a timely manner.
• Coordinate quarterly emergency training for all clinical staff.
• Handle recalled items and ensure corrective actions are completed.

Clinical Team Leadership

• Manage the clinical team, including hiring new team members as needed.
• Conduct performance management activities to ensure accountability and alignment with standards.
• Ensure all team members receive sufficient and ongoing training.
• Communicate openly with team members through regular staff meetings and one-on-one discussions.

Practice Support & Process Improvement

• Support the Practice Administrator by proactively identifying operational gaps and recommending improvement solutions.
• Ensure adherence to company policies, safety standards, and regulatory requirements.

Inventory & Supply Management

• Gather monthly inventory for each office and submit required information to the Finance department on schedule.
• Ensure ordering is completed through approved vendors and that controlled substance invoices, and 222 forms are properly processed and filed.

Monthly Office & Compliance Checks

• Verification that crash carts are up to date and fully operational.
• Fire extinguisher checks.
• Attest and compliance documentation review.
• X-ray unit calibration compliance.
• Omni-cam calibration.
• Verifications that Power of Attorney (POA) documents are current.
• Drug book accuracy and proper documentation.
• Confirmation that oxygen/nitrous tanks are full and properly connected.
• Ensuring controlled substance invoices are printed and maintained.
• Ensuring 222 forms are completed after controlled substance orders are received.
• Confirming that all drug cabinets are properly locked and secured.

Qualifications: 

Education/Certification:

• High School Diploma or equivalent required (some college, preferred)
• Previous clinical experience - Experience as an oral surgery assistant, preferred.
• 2+ years leadership/management experience preferred.

 Performance Requirements:

• Strong computer skills
• Excellent communication, interpersonal and people management skills
• Multi-site management experience required 
• Ability to handle multiple tasks
• Ability to work in fast-paced environment
• Analytical and detail-oriented
• Able to work independently with exceptional initiative and sound judgment
• Positive attitude, change advocate, able to lead by example

Work environment/Conditions:

• Fast-paced dental office environment
• Overtime is sometimes required as needed to perform job functions
• Some travel as needed for training and to perform job functions
• Safety procedures required including protection to minimize the risks from X-rays

• We offer Medical, Dental, and Vision Insurance plans to our full-time employees.
• Two out of the three medical plans offered include Health Savings Account (HSA) eligibility.
• Company-paid Life, AD&D and Long-Term Disability coverage.
• Additional Voluntary Life and AD&D Insurance for you and your family!
• Voluntary Short-Term Disability Insurance available to you as well
• Dependent Care Flexible Spending Account (FSA) offered.
• Immediately begin saving for retirement through our 401(k) starting with very first paycheck!
• Employer 401(k) contribution and Profit Sharing after six months of employment
• PTO and 8 Paid holidays for fulltime employees!

DISCLAIMER

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work.  This is not an exhaustive list of all duties and responsibilities.  OPS’s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.