Sobre este puesto de Client Support Agent en Global Payments
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Make your mark at one of the biggest names in payments. We’re looking for Client Support Agents to join our ever evolving Technical Support team and help shape the future of global commerce.
About The Role
This role is aligned to Sentral, (part of Global Payments) a proven web-based software solution that seamlessly manages school administration, student data and so much more. Our tailor-made solutions help administration staff, teachers and school leaders save valuable time to focus on improving school and student outcomes. Sentral is the trusted solution of choice in over 2,000 schools across Australia.
As a Client Support Agent, you'll provide first and second-level support, troubleshoot technical issues, build strong customer relationships, and help schools get the most value from our software.
Salary
The full-time equivalent salary range for this position is AUD $75,000 plus superannuation.
We are currently seeking candidates for part-time (approximately 22.5 hours per week) opportunities.
Part-time positions are available on the following schedules:
7:30am to 12:00pm, Monday to Friday
2:00pm to 7:00pm, Monday to Friday
The salary for part-time positions will be paid on a pro-rata basis, relative to the full-time salary and hours worked, plus superannuation.
What You’ll Own
Deliver support via phone, email, tickets, and online meetings
Troubleshoot and resolve software and technical issues
Guide customers through system setup and usage
Build trusted relationships with school users and administrators
Escalate complex issues and collaborate with senior support team members
Manage support tickets to meet service levels and customer satisfaction targets
Contribute to knowledge-sharing, self-help resources, and process improvements
Work closely with colleagues to enhance the customer experience
What You’ll Bring
2+ years' experience in customer service, helpdesk, or software support
Strong troubleshooting, problem-solving, and analytical skills
Excellent verbal and written communication skills
Ability to manage multiple priorities and work independently
Customer-focused, solutions-driven mindset
Passion for technology and learning new systems
Experience with cloud-based applications and web technologies
Understanding of customer service best practices and SLAs
It's a Bonus if You Have
Experience in Education, EdTech, or supporting schools
Knowledge of SQL, debugging tools, or ITIL principles
Understanding of SDLC and web-based applications
Diploma or qualification in IT, Networking, or a related field
Familiarity with Sentral or other school management systems
About The Team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].
