About The Role:
The Claims Specialist manages inbound FTL and LTL shipment claims by investigating various loss types and coordinating timely communication to ensure fair resolutions. Claim loss types include but are not limited to damages due to accidents, shifting, freight contamination, fire, improper temperature, claims for shortage, theft, and missing seals. This process requires the ability to conduct investigative work such as tracking down claim documents and gathering information from customers, the ability to communicate effectively via verbal or written correspondence, and the ability to drive claims toward judicious resolution through timely communication with relevant parties.

Responsibilities:

• Reporting and processing claims on behalf of customers and carriers.
• Contacting involved parties to obtain loss facts surrounding each claim.
• Verifying insurance coverage & policy limits.
• Negotiating settlements with insurance companies and motor carriers.
• Review insurance cases from first notice of loss through litigation and resolution.

Skills

• Bachelor’s degree or 2+ years of customer service experience.
• Previous claims experience in the transportation industry.
• Ability to thrive in a fast-paced environment and meet performance metrics.
• Organization and attention to detail.
• Adaptability, multi-tasking ability, and a sense of urgency.
• Team player who can connect with others, but who can also produce independent results.

NOTE: This position is located in-person at our Indianapolis, IN office 5 days per week.

NOTE: Visa sponsorship is not available for this position.

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