Who You Are:

The Change Manager, Real Estate Program Management is responsible for developing, standardizing, and maintaining portfolio-level processes that support the successful planning, coordination, and execution of large-scale hyperscale data center projects. This role partners closely with design, procurement, construction, finance, legal, sales, and delivery teams to build scalable operational frameworks, codify best practices, and ensure controlled adoption of processes to improve delivery outcomes across lease, construction, and compliance functions.

Key Responsibilities

Process Development & Standardization

• Develop, document, and maintain standard operating procedures (SOPs) to enable consistent execution
• Define clear process flows, roles and responsibilities, and decision points across key stages of the client delivery lifecycle
• Promote standardization across programs, campuses, and project teams to improve efficiency and reduce execution variability

Solution Codification

• Identify recurring delivery, lease, and compliance challenges and translate them into practical, repeatable process solutions
• Document and institutionalize best practices that can be consistently applied across projects and teams
• Support development of scalable frameworks aligned with business needs and evolving portfolio complexity

Process Governance & Change Control

• Support the implementation and execution of a process governance framework for reviewing, approving, and updating SOPs
• Manage process documentation, version control, and change tracking to ensure consistency and transparency
• Coordinate rollout of new or updated processes and ensure alignment with cross-functional stakeholders

Adoption & Continuous Improvement

• Drive awareness and adoption of standardized processes across business units
• Gather feedback from project teams and stakeholders to identify process gaps and improvement opportunities
• Partner with the process management team to refine processes based on delivery performance, lessons learned, and evolving requirements

What You Will Need to be Successful:

• Bachelor’s degree or equivalent relevant experience.
• 5+ years of experience in data center delivery, construction, change management, process management, real estate development, business integration, or related field
• Experience developing and implementing standardized processes or operational workflows
• Strong ability to collaborate across teams and influence stakeholders without direct authority

Knowledge, Skills & Abilities

• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• High proficiency in Microsoft Office (Word, Excel, Project).
• Strong organizational and multitasking ability.
• Self-motivated and adaptable.
• Ability to work independently and collaboratively.
• Capable of meeting tight deadlines.
• Process design and documentation

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.