About Us:

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. 

We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.  

JOB SUMMARY:

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.

This is a FT REMOTE position, within US only.

About this position:

Location: Remote (Within US Only - work MUST be done within US only)

Required Schedule: Sunday 9:00 AM - 6:00 PM EST, Monday-Thursday, 8:00 - 5:00 PM EST

Overview:

• Transcribe information from clients’ EMRs into required electronic format; check completed work for accuracy
• Monitor shared inboxes and internal request dashboards
• Receive and document incoming emails, calls, tickets, or voicemails
• Follow up with the client or internal staff via email or phone for additional information as requested
• Export and upload documents within Versalus Health proprietary system
• Cross-trained in various functions within the department to support other teams as needed
• Other responsibilities as requested by management
• Equipment provided to do the job from your home office with a secure internet connection

• Detailed oriented
• Proactive and self-directed
• Shows initiative and responsibility in taking the necessary steps towards problem resolution
• Meets or exceeds both quality expectations
• Works independently but also a team player
• Extremely organized and action-oriented
• Excellent critical thinking skills
• Demonstrates strict adherence to HIPAA/HITECH compliance

• High School Diploma or equivalent required
• Bachelor’s degree preferred
• Prior knowledge of accessing hospital EMR’s preferred
• Experience working with Salesforce, a plus
• Proficient in relevant computer applications such as Outlook, MS Teams, Internet Search Engines, and accurate keyboard skills
• Ability to maneuver between multiple screens

PHYSICAL DEMANDS:
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.