Overview:

This position is responsible for receiving and compiling loss mitigation documentation from customers and evaluating loss mitigation files for completion. 

Primary Responsibilities:

• Understand investor’s waterfall and required documents for loss mitigation.  Ensure receipt of all required documentation, including, but not limited to, a hardship letter, bank statements, pay stubs, alimony agreements and evidence of social security or pension payments.
• Identify proof of income listed on financial documents. 
• Request missing or additional documentation needed to move forward with the borrower’s request for loss mitigation.
• Communicate with the Single Point of Contact regarding follow up document requests.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Complete other related duties as assigned.

Scope of Responsibilities:

This position serves as a critical control point for the loss mitigation process, ensuring that all investor requirements are met with respect to documentation for loss mitigation

Education and Experience Required:

A combined 2 years’ higher education and/or work experience.

General personal computing skills including proficiency with word processing and spreadsheet software.

Education and Experience Preferred:

Associate’s degree.

Collections experience.

Knowledge of M&T systems.

Location