Business Director – IRM/MWS

• Location: National
• Division: Specialist Services – Industrial
• Reports to: Divisional Managing Director – Specialist Services
• Internal opportunity: Open to current Biffa employees only. External applications will not be considered.

Role Purpose

• Lead the MWS business strategically, commercially and operationally.
• Own the MWS P&L and deliver revenue, EBITDA and sustainable growth.
• Lead Regional General Managers and wider operational teams to deliver safe, compliant and high-performing operations.
• Drive customer value, service excellence, efficiency and sustainability.
• Build strong relationships across Biffa, particularly with I&C Collections as the key internal collection partner.
• Champion MWS across Specialist Services and the wider Biffa Group.

Key Responsibilities

• Set and deliver the MWS strategy and operating model.
• Own financial performance, forecasting and P&L delivery.
• Drive organic growth, contract expansion and margin improvement.
• Lead operational performance, safety, compliance and continuous improvement.
• Ensure consistent KPIs, governance and service standards nationally.
• Develop strong relationships with I&C Collections and other Biffa functions.
• Support tenders, mobilisations and commercial propositions.
• Identify opportunities for cross-divisional growth and improved customer outcomes.
• Act as senior escalation point for key customers.
• Lead, coach and develop the MWS leadership team.
• Build talent, succession and capability within Biffa.
• Promote a strong safety, customer and performance culture.

Essential Experience

• Current Biffa employee with strong knowledge of the Biffa business and operating environment.
• Significant senior operational leadership experience.
• Proven P&L and financial management experience.
• Experience leading multi-layered, geographically dispersed teams.
• Strong commercial and customer management capability.
• Experience delivering operational improvement and business growth.
• Strong understanding of waste, recycling, logistics or manufacturing-related services.
• Excellent stakeholder management and ability to influence across Biffa.
• Strong understanding of H&S, environmental and regulatory requirements.
• Strategic, commercially focused and data-driven leadership style.

Desirable

• Experience within Specialist Services, I&C or related Biffa operations.
• Experience working across multiple Biffa divisions.
• Manufacturing-sector experience.
• IOSH/NEBOSH or equivalent.
• Experience of transformation or major change programmes.

Internal Application

• Biffa employees only.
• Applicants should demonstrate relevant Biffa experience, leadership capability, commercial performance, customer focus and cross-divisional collaboration.