Business Analyst

Location: Coatbridge

Contract: Full time / Permanent role / Monday to Friday 08:00 – 16:30

Salary: up to £39,000 per annum plus £4,000 company car allowance

We are looking for an Exceptional Business Analyst who is curious and inquisitive, evidence-led, customer focused and highly collaborative to join our team in Coatbridge.

To be successful you must be comfortable with ambiguity, proactive and self-motivated and due to the contracts we work on you must be resilient, adaptable and have the ability to work on your own initiative being outcome-focused rather than document-focused.

Mears have continued investment in the North Lanarkshire community for the long-term.  We have a commitment to deliver excellent services to residents, whilst bringing community and training benefits to the North Lanarkshire community in a sustainable way.

Our ambition is to be recognised as the most trusted, large private provider, working with the public sector. Our approach prioritises where we can have the greatest impact and supports a culture that fully integrates sustainability and purpose beyond profit. This is underlined by our strategy, which through robust, ethical and transparent practices is built upon.

About the Role:

To develop, produce and maintain management information (MI) to support commercial & management decision making, client KPI monitoring, project delivery and contract mobilisation. Promote the use of MCM within the branch and to continually look for process improvements and emerging technology to innovate.

This is a great opportunity to turn operational insight into clear requirements that shape system design, testing and successful transition into BAU. 

You will be the link between operational and project teams, helping to understand what colleagues need, translate that into practical requirements and keep delivery focused on outcomes that work in the real world. 

Key Responsibilities:

• Lead discovery and requirements-gathering activities

• Analyse business processes and identify improvement opportunities

• Gather, document and validate business requirements

• Facilitate workshops with stakeholders at all levels

• Use data analysis to identify trends, root causes and opportunities

• Develop business cases and options appraisals

• Support project delivery and change implementation

• Monitor and measure business benefits and outcomes

• Support Quality Assurance & audit

Key Criteria:

Business Analysis-

• Requirements elicitation and documentation

• Process mapping and process redesign

• Workshop facilitation

• Stakeholder management

• Business case development

Data Analysis-

• Strong analytical and problem-solving skills.

• Experience analysing operational and performance data.

• Advanced Excel skills.

• Experience using Power BI or similar reporting tools.

• Ability to interpret trends and translate data into actionable insights.

• Experience defining and tracking KPIs.

• Ability to combine qualitative and quantitative evidence to make recommendations.

Communication & Engagement-

• Strong written and verbal communication skills.

• Ability to challenge constructively.

• Influencing skills at all levels.

• Ability to translate technical information into business language.

Benefits:

• 25 days annual leave plus bank holidays

• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!

• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.

• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more

• Family friendly policies

• Company Vehicle and Fuel Card

• Access to EAP Counselling sessions

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.