About Our Company

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description

We are seeking a Business Systems Analyst to join our Technology Services team. This role supports the organization's enterprise voice and unified communications environment by providing business analysis, operational support, and administration of voice technologies.
This position supports Ameriprise Franchise Group (AFG) Phone Services, a comprehensive voice service solution that allows advisors and their staff to leverage the same communication tools used by the corporate office.

Key Responsibilities

• Contribute to the overall success of the AFG Phone Services offering by providing a superior customer service experience and support throughout the onboarding process.
• Collect and document business and technical requirements to set up voice services for AFG offices.
• Serve as a primary contact for customers onboarding to AFG Voice Services and act as an escalation point for customer service issues when necessary.
• Identify and drive opportunities to improve the overall end-to-end service experience through onboarding, training, support, and documentation.

Experience & Qualifications

• Enjoy helping others and meeting customer expectations.
• Ability to work effectively with a range of resources, both onshore and offshore.
• Resourceful and committed to providing solutions to business needs.
• Superior written and verbal communication skills.
• Strong organizational skills with the ability to manage priorities and meet deadlines.

Required Qualifications

• Bachelor degree in Computer Science or similar field; or equivalent work experience. 
• 3-5 years of relevant experience required. 
• 3+ years of demonstrated experience in business and functional requirements elicitation, translation and documentation.
• Strong analytic skills including ability to identify patterns, potential issues and then translate those into functional and test requirements.
• Solid understanding of business functional areas and business management issues as well as the IT organizations systems and capabilities.
• Knowledge of and ability to effectively use the appropriate modeling methodologies and tool-sets, requirements management methodologies and tool-sets, requirements visualization methods and tool-sets, and artifact versioning tools.
• Exceptional written and verbal communication skills.

Preferred Qualifications

• Experience with business process modeling.
• Experience with writing use cases and test cases.
• Experience working with the following tools: MS Office, Clarity, MS Visio, and HP Quality Center.
• Experience working within a defined development life cycle methodology (e.g. CMMI, Ameriprise Quality Management System (AQMS)) environment.
• Experience supporting applications within the Financial Services industry (e.g. broker-dealer, asset management, insurance, etc.).

Base Pay Salary

The estimated base salary for this role is $75,000 - $98,000 / year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurance.Full timeExemptTechnologyTECH Technology

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.