The Role 

Banking Operations Associate to support back-office operations for cannabis industry clients, ensuring accurate and compliant processing of cash deposits and related financial transactions. This role is responsible for handling high-volume cash intake, reconciliation, and documentation in accordance with banking regulations and internal compliance standards. This individual works behind the scenes to keep client accounts accurate and transactions moving smoothly, without direct client-facing responsibilities.

The ideal candidate combines strong attention to detail with a solid understanding of cash handling procedures, transaction reconciliation, and regulatory compliance in a highly regulated industry. This individual will play a critical role in operational accuracy, risk mitigation, and maintaining the integrity of Dama's cash processing workflows.

Key Responsibilities

• Process, verify, and settle daily transactions across deposit, loan, and general ledger systems, ensuring accuracy and completeness before end-of-day cutoffs.
• Originate, review, and release domestic and international wire transfers in accordance with Fedwire and SWIFT procedures, dual-control requirements, and OFAC/sanctions screening.
• Process incoming and outgoing ACH transactions, including NACHA file validation, returns, reversals, and Notification of Change (NOC) handling.
• Identify, investigate, and resolve transaction exceptions (holds, suspense items, out-of-balance conditions, duplicate or rejected entries) within established timeframes.
• Serve as the primary escalation and inquiry point for the Customer Service team on transaction status, holds, wire and ACH tracing, and exception resolution.
• Research and respond to wire recalls, ACH disputes, and unauthorized transaction claims; coordinate with correspondent banks and the ACH network as needed.
• Reconcile general ledger and suspense accounts related to wire and ACH activity; prepare adjusting entries as required.
• Maintain compliance with BSA/AML, OFAC, Regulation E, NACHA operating rules, and internal policies and procedures.
• Document processing exceptions and root causes; recommend process improvements to reduce recurring errors and manual touchpoints.
• Support internal and external audits and exams by providing transaction records, exception logs, and procedural documentation.
• Assist with month-end, quarter-end, and year-end processing and reporting as needed.

Qualifications

Required

• 2+ years of experience in bank operations, back office processing, or a similar transaction-processing role.
• Hands-on experience with wire transfer processing (Fedwire/SWIFT) and ACH processing (NACHA file formats, returns, and NOCs) strongly preferred.
• Working knowledge of BSA/AML, OFAC, and Regulation E requirements as they relate to payment processing.
• Experience with core banking platforms and payment/wire systems (e.g., Fiserv, Jack Henry, FIS, or similar).
• Proficiency in Microsoft Excel and other Office applications.

Preferred

• Strong attention to detail and accuracy under time-sensitive processing deadlines.
• Sound analytical and problem-solving skills for researching and resolving exceptions and discrepancies.
• Clear written and verbal communication for partnering with Customer Service and other internal teams.
• Ability to prioritize and manage a high volume of transactions and inquiries simultaneously.

LeafLink Perks & Benefits

• Flexible PTO - you’re going to be working hard so enjoy time off with no cap!
• A robust stock option plan to give our employees a direct stake in LeafLink’s success
• 5 Days of Volunteer Time Off (VTO) - giving back is important to us and we want our employees to prioritize cultivating a better community 
• Competitive compensation and 401k 
• Comprehensive health coverage (medical, dental, vision) 
• Commuter Benefits through our Flexible Spending Account

LeafLink’s employee-centric culture has earned us a coveted spot on BuiltInNYC’s Best Places to Work for in 2021 list. Learn more about LeafLink’s history and the path to our First Billion in Wholesale Cannabis Orders here.

• Discretion in handling confidential customer and financial information.
• Comfortable working independently as well as collaboratively within a team-based operations environment.