Job Description

Who We Are 
Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy.  Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world.  The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world’s top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities. Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally. 

Position Summary

The AV & Event Technology Specialist plays a key role in delivering reliable, high-quality audiovisual and event experiences across the organization. This highly cross-functional role partners closely with Technology, Facilities, Creative Services, Screening Room Operations, and the Service Desk to support day-to-day AV operations, hybrid meetings, live events, IPTV, and digital signage services. The specialist maintains room technologies, executes live events, and resolves incidents with precision and professionalism. Strong attention to detail, technical expertise, and the ability to thrive in fast-paced, high-visibility environments are essential for success.

Key Responsibilities

• Perform daily operational support for AV systems, ensuring conference rooms, screening spaces, and event areas are fully functional.

• Set up, operate, and strike AV equipment for live events, including meetings, town halls, screenings, and special productions.

• Troubleshoot and resolve AV incidents promptly, escalating issues when necessary to minimize downtime.

• Collaborate with the Service Desk to develop ticketing workflows, escalation paths, and resolution protocols that improve response times and service consistency.

• Configure and support Cisco RoomOS devices, including endpoint setup, firmware updates, troubleshooting, and integration with collaboration platforms.

• Manage IPTV and digital signage systems, including content scheduling, playback verification, system monitoring, and vendor coordination for outages or updates.

• Provide on-site support for high-profile events, working closely with Facilities, IT, Creative Services, and Production teams.

• Conduct routine system checks, firmware updates, and preventive maintenance on AV equipment.

• Support remote participants and hybrid events through platforms such as Microsoft Teams, Zoom, and Webex.

• Document processes, update room guides, and contribute to AV knowledge-base articles for internal use.

• Maintain strong vendor relationships and coordinate with external partners for repairs, rentals, or supplemental staffing.

Required Qualifications

• 3-5 years of professional experience in AV operations, event support, or a similar technical role.

• Intermediate knowledge of Cisco RoomOS and collaboration endpoints, including configuration, troubleshooting, and environment support.

• Experience supporting a Microsoft Teams environment.

• Hands-on experience with AV systems, including displays, switchers, DSPs, microphones, control processors, and conferencing hardware.

• Strong troubleshooting skills in live-event and meeting environments under time-sensitive conditions.

• Familiarity with IPTV and digital signage platforms, including content deployment and playback monitoring.

• Ability to lift and install equipment, run cables, and perform physical room setups.

• Excellent communication and customer-service skills, with the ability to work calmly under pressure.

• Ability to work flexible hours to support events outside standard business hours.

Preferred Qualifications

• Experience with AV management platforms such as Crestron XiO Cloud, Q-SYS Reflect, Zoom, or Microsoft Teams administration tools.

• Knowledge of Crestron, Q-SYS, or Extron systems, including basic programming or configuration.

• Prior work supporting digital signage ecosystems such as Appspace, BrightSign, or similar platforms.

• Experience managing IPTV systems or broadcast/AV-over-IP platforms.

• Basic networking knowledge related to AV systems, including VLANs, QoS, and multicast.

• CTS or other AV/IT certifications, including Crestron, QSC, Extron, or Cisco.

• Experience working in large enterprise environments or supporting executive-level events.

• Strong experience with PC and Mac platforms.

Creative Artists Agency, LLC (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, family and medical care leave status, military or veteran status, marital status, family status, sexual orientation, gender identity, gender expression, political affiliation, an employee’s or their dependent’s reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law.

The absence of a permanent address is not a bar to employment. The Company does not discriminate against individuals based on housing status, including the absence of a fixed address.

The Company also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.

CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.