Sobre este puesto de Associate Quality Assurance en NTT
Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.
Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.
As an Applications Managed Services Engineer (L1) at NTT DATA, you will provide essential support and monitoring services for our clients' critical software applications, including ErP and Middleware technologies. You will be the go-to problem solver, proactively identifying, investigating, and resolving application-based incidents to ensure that we consistently meet our Service Level Agreements (SLAs).
Your day will include monitoring and managing client applications, responding to service requests, and resolving low-complexity incidents to keep our clients' applications running smoothly. You will work on the first line of support, ensuring that any issues are quickly identified and resolved or escalated as needed. Your role includes executing approved maintenance activities such as patching and making configuration changes.
Communication is key in this role. You will provide support to clients via phone or chat, ensuring that their needs are met efficiently and effectively. Additionally, you will create and update knowledge articles to help streamline processes and improve service delivery. Opportunities for work optimization, including automation and process improvements, will be a focus of your responsibilities.
Occasionally, you might also contribute to project work and be involved in implementing and delivering disaster recovery functions and tests. Your proactive approach and positive outlook will ensure that our clients always have a smooth and efficient experience.
To thrive in this role, you need to have:
- Entry-level experience in managing platforms such as Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration.
- Basic knowledge of infrastructure and technology within supported technical domains (e.g., ErP, Windows, Linux, SQL, Oracle Middleware, and Webserver).
- Strong planning skills, with the capability to anticipate and adapt to changing circumstances.
- A client-focused mindset, with the ability to understand and prioritize client needs.
- The ability to communicate and work effectively across different cultures and social groups.
- Active listening skills, including paraphrasing, probing for further information, and refraining from interrupting.
- A positive outlook, even when working under pressure or putting in longer hours as needed.
- A bachelor’s degree in information technology/computing, or equivalent work experience.
Workplace type:
Hybrid WorkingEqual Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today
