Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition: Provide operational support for MCTE (My Caterpillar Travel), Corporate Travel and Expense (T&E) credit card and Purchasing Card (P-card) programs in APAC region, including user support, administrative activities, compliance monitoring, issue resolution, to ensure efficient and compliant service delivery.

What You Will Do:

• Provide first-line support for APAC MCTE users and system-related inquiries through Helpdesk channels.

• Administer corporate T&E credit card and P-card activities, including applications, terminations, credit limit adjustments, and refund processing.

• Perform periodic corporate card compliance reviews, including master data maintenance and aged transaction monitoring and follow-up, etc.

• Troubleshoot and resolve routine operational issues related to accounts, transactions, and system activities.

• Support MCTE deployment and Corporate T&E Credit Card and P-Card initiatives from an operational and service delivery perspective.

• Monitor, track, and follow up on support tickets to ensure timely and effective resolution.

What You Have:

• Data-driven Decision Making: Knowledge of the data-driven decision-making process and associated tools and techniques; ability to gather and analyze data to make organizational decisions that align with strategic business objectives and goals.

• Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.

• Procurement: Knowledge of buying and procurement; ability to work with organizational strategies and practices, and use tools for buying goods, supplies, equipment and services needed to conduct business.

• Knowledge of a Specific Procurement System: Knowledge of the features, functions and operations of a specific procurement system; ability to develop and use tools, techniques, and practices for a specific procurement application.

• Purchasing Tasks and Activities: Knowledge of policies, regulations and processes of purchasing; ability to use practices and procedures for procurement of materials, components, equipment and services.

• Logistics Management: Knowledge of the processes, tools and operational considerations for effective and efficient movement of goods and materials; ability to understand, predict and control the movement of goods, materials and supplies.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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