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As delegated by the project manager (PM), responsibilities for the assistant project manager (APM) include scheduling, coordination and quality control to ensure fulfillment of contractual obligations.

Primary Duties  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Oversee all assigned operations including supervision of employees, meeting of contractual obligations and other items as assigned by the Project Manager.
• Plan, coordinate, train, motivate, monitor, and evaluate performance on employees.
• Coordinate with contract personnel to provide monthly KPI and QC reports as noted in the project contract.
• Interface with customers on a regular basis to solve problems. This may include meeting with the appropriate staff to resolve issues and make recommendations. Work directly with customers in receiving job materials, coordinating job requirements, or meeting work completion schedules.
• Assist in training staff in the design and implementation of goals and objectives of the contract, IEE’s, vocational and behavior plans, documentation and in other areas as assigned.

Additional Responsibilities

• Write employee counseling reports as needed.
• Coordinate with PM, Human Resources staff, and Rehabilitation department to resolve behavior, attendance and/or other issues.
• Participate in interdisciplinary team processes and other meetings pertaining to employee goals and objectives.
• Provide input as needed. Interpret a variety of instructions furnished in written, oral diagram or schedule form.
• Submit timely and accurate records necessary for the operation of department and contract requirements.
• Notify appropriate personnel when materials for or maintenance on machines is needed
• Perform other job related duties as assigned.  

Qualifications: Education, Experience, and Certification(s)

• High school diploma or General Educational Development (GED) required.
• 1-3 years’ experience in call center operations required; 1 year in a supervisory capacity required.
• Contract specifications may require additional qualifications.

Knowledge, Skills, and Abilities

• A well organized, detail oriented, and self-directed individual who is a team player.
• An individual who can relate to people at all levels of the organization.
• Strong problem-solving skills.
• Good writing ability with proficiency in verbal communication skills.
• Excellent customer service and phone skills.
• Experience with Microsoft Word, Excel, and Outlook required. Ability to learn new computer programs as required by contract.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to lift up to 50 lbs.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information