SEI Investments is a leading global provider of asset management and investment technology solutions.  The company’s innovative solutions help corporations, financial institutions, financial advisors, and affluent families create and manage wealth. SEI is a people focused organization which encourages and recognizes employee development as being a critical component in the provision of excellent client service. An open, collaborative and detail oriented environment underpins this business objective.

Whilst the parent company has its principal offices in the United States, the SEI Group comprises operating subsidiaries in the EU, UK, Cayman Islands and Canada. The SEI Group’s operations in Ireland are carried out through three entities based in Dublin that conduct the Group’s business of managing proprietary UCITS and AIF funds, as well as providing administration and depositary services to funds established by third party investment managers. 

Position Description:

This Assistant Manager position is within the Investor Services Unit of SEI and will involve supporting the EMEA Investor Services Leadership Team and Operations Management in the running of the Investor Services Registration team but also presents an opportunity for the successful candidate to ultimately rotate within the Client Operations function of Investor Services. The successful candidate will have a high level of understanding of Private Equity and Open-Ended structures and understand the criticality and impact of the accuracy of investor data. 

What you’ll do:

• Assist with the management of the Registration Team within Investor Services.

• Review and implement registration procedures including ensuring the input and output workflows are clearly documented

• Ensure the team reviews subscription / account opening documentation timely and accurately, including recording the cases in our workflow systems.

• Ensure a smooth investor account opening and maintenance process.

• Ensure investor requests for information are dealt with efficiently

• Ensure the quality of work is maintained at a high standard and that all investor correspondence is sent timely and accurately.

• Work with the Operational Managers to ensure the appropriate KPI’s (Key Performance Indicators) are strengthened and implemented, so that quality and timeliness can be recorded.

• Assist with the review of Limited Partnership Agreements and Offering Memoranda pre the launch of each Fund and have the ability to identify and highlight potential issues.

• Help manage the team members on systems, processing, procedures and job responsibilities.

• Train, coach and mentor new employees, develop and motivate the team.

• Provide input and feedback regarding employees’ ongoing performance/development/performance appraisals;

• Organize and run team meetings.

• Be the voice of the registration team and work closely with the Investor Services Operations Managers and their teams, including driving initiatives to improve quality.

• Meet all reporting deliverables.

• Enforce adherence to service standards and specified deadlines;

• Support and encourage Idea generation and ongoing assessment and improvement of operational service model.

• Maintain a good working relationship with all stakeholders, including investors as well as with internal groups, the Investor Services AML team and other business units within SEI;

• Carry out all duties assigned to your role under the Company’s Safety Statement, to ensure Health, Safety and Wellbeing for all employees for whom you have responsibility.

• Work on Projects/Ad-hoc tasks as required.

What you bring to the table:

• Candidates are expected to have at least 5 years’ experience in an investor services role.

• Candidates must have experience of supervising individuals and allocating day-to-day responsibilities in an investor services role, in order to be considered for this role.

• Experience in working on Investran, Insight and NTAS is preferable

• Experience in and having a strong understanding of the end-to-end process for both private equity and open-ended funds. 

• Have experience in reviewing Limited Partnership Agreements, OM’s, subscription documents, etc

• Have an understanding of AML regulations impacting Investor Services activities.

• P.C. proficient.

• Third Level Degree in Finance or related field.

Attributes we value:

• Accuracy-oriented and attention to detail are vital attributes required to be successful in this role

• Strong oral, written communication and presentation skills.

• Strong Coordination and Relationship Management skills.

• Leadership / Supervisory skills.

• Fluency in English Language (both verbal and written) essential.

• Strong organizational and administrative skills.

• Individual who takes initiative and ownership of assigned responsibilities.

• Positive ‘can do’ attitude with excellent problem solving skills.

• Team player.

• Excellent interpersonal and customer service skills.

• Ability to multi-task, prioritize work and manage time to maximize efficiency and to meet strict deadlines.

• Flexible / Adaptable.

Benefits you can expect:

Healthcare for yourself, your spouse and any dependents up to the age of 18 years. Pension Scheme. Tax Saver Travel Benefits. Bike to Work Scheme. On-site Gym with Fitness Classes and 1:1 PT Sessions. Club Supplement. Education Assistance. Competitive Family & Annual Leave Entitlements as well as 2 Paid Volunteer Days per year. Life Assurance & Group Income Protection. Employee Share Participation Scheme.

We are focused on ensuring a healthy work-life balance and offer a hybrid working model and flexible working hours.

SEI is an Equal Opportunity Employer and so much more…

We recognize that our people are our most valuable asset and are (literally) invested in your success; we know that a healthy, happy and motivated workforce is key to our continued growth. We are focused on ensuring a healthy work-life balance and offer our employees benefits which include private medical care for you and your family, educational assistance scheme and actively encourage work life balance.

AI Acceptable Use in the application and interview process:

SEI acknowledges the growing integration of artificial intelligence (AI) tools into individuals’ personal and professional lives.  If you intend to incorporate the use of any AI tools at any stage of the application and/or interview process, please ensure you have reviewed and adhere to our AI use guidelines.