Unilever is currently building its talent pipeline for Assistant Key Account Managers

Function: Customer Development

Work Level:  WL1

Reports to:  KAM

Scope: Local

Location: Agnostic

Terms & Conditions: Full-time

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

This role is responsible for the delivery of business targets and account Management for assigned MT account. This is achieved by the identification, development, and faultless execution of joint customer business plans. The role is responsible for the negotiation and implementation of commercial agreements. The objective is to build strong working relationships with customer to drive growth via strategic alignment and negotiations implementing Pay for Play.

Key Responsibilities:

• Develop and build strong business relationship with customer

• Play a leading role in negotiating, agreeing and executing fair and equitable trading terms to drive the annual business contract with customer

• Develop, execute and monitor Customer Business Plan / Joint Business Plan for compliance

• Deliver USG and customer profitability as per the assigned target for the Account

• Sell and execute category plans / launches / initiatives / promotions with the customer while partnering with trade and shopper marketing category teams.

• Manage business to minimize friction / channel conflict with other channels/functions

• Lead the monthly/ quarterly forecasting process aligning with the Customer Marketing, Sales team and Customer

• P&L delivery and keeping a close watch at customer contribution

• Implement merchandising/visibility standards across all categories to Win in store and maintain Perfect store compliances.

• Take tactical and timely decisions to counter/ pre-empt competition’s moves

• Prepare a monthly plan for the account to achieve category-wise and SKU-wise volume targets

• Ensure timely revision of Perfect Store KPIs and One Pagers for On Shelf Availability, Shelf Share, Visibility, and merchandizing standards with the help of Shopper marketing Teams.

• Coordinate with Unilever Supply Chain and Store Operations to ensure timely stock replenishment and manage operational issues at run time.

• Co-create JMFG’s with Customer and Shopper Marketing teams.

EDUCATION & WORK EXPERIENCE:

• At least 3-4 years of experience.

• Account management experience will be additional advantage

SKILLS REQUIRED:

• Key Account Management

• Relationship Management

• Negotiation

• External Orientation (competition)

• Advanced analytics for business and category reviews

• Innovative

Leadership

• You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.

• You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.

Critical Standards of Leadership & Behaviors

• Deliver with Excellence

• Staying 3 Steps Ahead

• Care Deeply

• Focus on What Counts

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.