JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Assistant Facilities Manager will play a key role in supporting the day-to-day delivery of best-in-class FM services, ensuring compliance, efficiency, and high standards across all properties. Reporting to the Senior Facilities Manager (SFM). The position has a strong administrative focus, including tasks related to health and safety, invoicing, contractor coordination, and client reporting, while also involving regular site visits to support the on-site teams and maintain operational standards.

Duties and Responsibilities

The AFM is directly accountable for the following typical activities:

• Promotes high level of satisfaction among client users by promptly responding to their service requirements.
• Assures prompt response by other team members and selected contractors · Demonstrates leadership, gives direction and mentors the JLL team to promote engagement and excellency in customer service and delivery
• Responsible locally for Building Management Systems, PPM Schedules, Task System, EHS and Quality Compliance
• Ensures compliance with JLL and client best practice, policies and procedures including statutory compliance, Quality and EHS compliance.
• Acts as go-to person in relation to all facilities and crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks
• Maintains role as secondary contact for user relative to service requests ensuring all requests are actioned within agreed timeframes/KPI/SLA’s
• Develops a close working relationship with Client Key Stakeholders, Landlord, Managing Agents and all of the FM vendors to ensure that they fully understand the Client culture and become partners in delivering a high quality service.
• Has ability to address minor technical repairs and is first point of contact relating to all building issues including out of hours escalations
• Monitor PPM schedules, O&M’s, warranties, Task System, Asset & Life Cycle Registers
• Responsible for Health & Safety during interventions, including contractor supervision, reviewing of H&S documentation and working closely with the JLL Health & Safety Manager.
• Monitors and ensures office housekeeping and cleanliness is delivered to highest standards · Communicates in an open, honest, transparent manner at all times with the ability to tailor the message to specific audience and their needs
• Supports Events, Food & Beverage, Amenities, On site Activities & Concierge Services and relevant service providers locally
• Adds value in terms of delivery and innovation
• Proactively manages spend and budget locally in line with JLL and client policies and procedures including the processing of PO’s, invoices, budgets, (service charges, rates, rent, insurance and local taxes etc as applicable)
• You will travel to various locations to ensure operational standards are maintained

Experience & Education 

• Minimum 3 years of experience in facilities management, property management, or related field 
• Demonstrated experience in customer service and relationship management 
• Fluent in French and English
• Background in vendor management and contract coordination preferred 

Technical Skills 

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) 
• Experience with facility management systems and technologies 
• Interest in continuous improvement and emerging workplace technologies 

Core Competencies 

• Excellent interpersonal, communication, and organizational abilities 
• Outstanding customer service orientation with problem-solving mindset 
• Strong multitasking capabilities with ability to work independently 
• Professional demeanor with excellent written and verbal communication skills 
• Ability to work effectively both independently and as part of a remote team 
• Self-motivated with capability to work without direct supervision 

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.